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Senior Technical Support Engineer

Company: NetScout Systems Inc.
Location: Westford, MA
Posted on: August 24, 2017

Job Description:

NetScout Systems Inc.

Position: Senior Technical Support Engineer (Westford, MA)

Position requires ability to relocate to unanticipated locations

throughout the U.S.

Duties: Configure, monitor, and support network service assurance

products and solutions for the client’s Enterprise and 4G/LTE wireless

networks. Implement strategic LTE, IMS and next generation projects for

clients in accordance with network management best practices. Leverage

knowledge of LTE/ IMS, wireless data networks and Linux operating system

to maintain high availability of the product suite on-site, as well as

ensure continuous and ongoing access to the critical data provided by

network monitoring products. Coordinate product configuration changes

and upgrades, as well as perform ongoing maintenance of complex product

deployment. Apply knowledge of 3GPP/3GPP2/IETF Standards and IP

technologies to provide documented in-depth technical solutions and

training for engineers, as well as contribute to the ongoing development

and optimization of customer network performance, procedures, and

infrastructure. Provide technical guidance in troubleshooting and root

causing 3G/4G, IMS and VoLTE issues and outages. Interface with Support,

Sales, Development, and SQA teams in order to identify and resolve

client issues as per the defined SLAs.

Requirements: Master’s degree (or foreign equivalent) in Computer

Science, Electrical Engineering, Information Systems, or a related field

and three (3) years of experience supporting and delivering Telecom

infrastructure for 3G and 4G networks; or in the alternative, a

Bachelor's degree (or foreign equivalent) in Computer Science,

Electrical Engineering, Information Systems, or a related field and five

(5) years of experience as indicated above.

Also requires demonstrated expertise (DE): leveraging Protocol Analyzer

and debugger tools to perform network management and monitoring, and

deliver technical solutions to IMS, VoLTE and 3G/4G issues; DE in end-

to-end architecture, call flows, and troubleshooting of 3GPP/3GPP2

wireless networks, including CDMA 1X/EVDO, UMTS, and LTE; DE working

with enterprise and wireless network applications, and protocols

including IP Multicast (PIM), DNS, SIP, RTP, GTP, and GRE to monitor and

ensure network stability; and DE working with IP routing & switching,

IP/MPLS, VoIP, Ethernet technologies and troubleshooting carrier grade

backhaul and core networks, and automating system administrative tasks

using PERL and shell scripting.

To apply, submit resume referencing Job Code #SJ-STSE to

careers@netscout.com.

Keywords: NetScout Systems Inc., Providence , Senior Technical Support Engineer , Systems / IT / Software , Westford, MA, Rhode Island


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