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Senior Product Manager - 1704522

Company: Fidelity Investments
Location: Smithfield, RI
Posted on: May 19, 2017

Job Description:

Duties: Will assist with the development of the vision, strategy, and
business plans for multiple projects related to Online Account Opening.
Serve as the Online Account Opening product manager to lead the execution
of digital sales conversion strategy.

Primary Responsibilities:

• Make strategic recommendations on optimization and analytics
related to Online Account Opening performance.
• Lead Account Opening scorecard publication and analysis of
insights.
• Identify innovative opportunities to enhance customer experience
and optimize more qualified leads into the Account Opening experience.
• Review operational aspects of the projects, including deliverables
prepared by team and budget.
• Project manage the delivery of Online Account Opening projects and
enhancements on Fidelity.com.
• Facilitate the definition of project scope, goals, and deliverables.
• Monitor and report on progress and escalate issues that may impact
delivery dates.
• Coordinate the implementation of multiple projects in partnership
with product and technology teams.
• Develop next generation end-to-end journey mapping.
• Review project evaluations and assessments of results.
• Facilitate online programs to ensure best-in-class experiences,
including redesigning sections of the website, improving customer
experience, increasing sales effectiveness of the web channel, coordinating
integration with broader technology and digital initiatives, and launching
new products.
• Define and manage a customer, prospect, and representative testing
strategy to provide direction and validation of changes.

Requirements: Bachelor’s degree (or foreign education equivalent) in
Computer Science, Engineering, Information Technology, Information Systems,
Mathematics, Physics, or a closely related field and five (5) years of
experience in the job offered or five (5) years of experience in business
analysis and project management within an asset management or risk
technology environment; or, alternatively, Master’s degree (or foreign
education equivalent) in Computer Science, Engineering, Information
Technology, Information Systems, Mathematics, Physics, or a closely related
field and three (3) years of experience in the job offered or three (3)
years of experience in business analysis and project management within an
asset management or risk technology environment. Candidate must also
possess: Demonstrated Expertise (“DE”) in process modeling using UML (use
cases, sequence diagrams, and activity diagrams) and traceability metrics
mappings; DE performing large/complex data analysis (customer throughput
analysis, pathway analysis, and scorecard metrics analysis) and creating
data analysis reports using SQL Server Reporting Services, Tealeaf, or
Adobe SiteCatalyst; DE project managing technology and complex data
analysis reporting projects within an asset management environment; DE
creating logic and queries to support reporting and automated data push and
pull processes within an asset management reporting environment.

To apply, visit http://jobs.fidelity.com and search for Job Number 1704522.

Keywords: Fidelity Investments, Providence, Senior Product Manager - 1704522, Finance, Smithfield, RI, Rhode Island

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