FIDUCIARY SERVICES BUSINESS SUPPORT MANAGER
Company: Citizens
Location: Providence
Posted on: May 8, 2024
Job Description:
DescriptionThe incumbent will focus on applying fiduciary
service knowledge, as well as operational and risk management
expertise across the business in support of a meaningful customer
experience. The Fiduciary Business Support Manager is responsible
for the management and execution of the fiduciary services account
opening & closing processes. Jointly accountable for ensuring
consistent on-going trust administration processes amongst customer
facing colleagues and Private Wealth Middle Office. Serving as a
performance improvement coach in support of quality
operations.Leveraging strong interpersonal communication skills,
the incumbent will drive consistent business execution in support
of our business line strategy and growth model in partnership with
other colleagues. The incumbent proactively reviews processes and
procedures identifying ways to streamline and drive efficiency
within a strong control environment. -The Fiduciary Business
Support Manager assists in designing scripts/controls, shepherding
them through governance, and documenting necessary approvals. The
incumbent will provide leadership to our Trust Associates in the
execution of their functions to ensure consistent application of
our fiduciary responsibilities regardless of geographic location. -
-Primary responsibilities include:
- Performing principal review and overall management of
onboarding of client fiduciary service accounts by Wealth Advisors,
Trust Officers and Private Client/Trust Associates. Which can
include effective interface with Middle Office on all aspects of
onboarding, for both the OCC Trust division and the Delaware
limited purpose trust company. - Effective execution of key
fiduciary service client relationship activities by supporting,
guiding, and coaching front line unit colleagues on processes to
facilitate quality account opening and closing activities based
upon underlying business processes.
- Providing leadership and support to the Trust Associates
involved in the Bank's fiduciary services to ensure best practices
are met. - Developing and maintaining Delaware best practices and
procedures for execution for that state-regulated bank's
activities. Accurately interpreting and applying regulatory, legal,
and business line requirements and serving as a catalyst for
continuous operational efficiencies and improvements.
- Coordinate with other Citizens Private Wealth professionals and
advisors and Middle Office Onboarding colleagues involved in
fiduciary services to ensure best practices are met. - Accurately
interpreting and applying regulatory, legal, and business line
requirements. -
- Proactively assess fiduciary service business processes for
improvement and risk mitigation including presenting to various
fiduciary/governance committees. - Participate in regulatory exams
and internal reviews and audits, with a specific focus to support
successful Delaware state exams/audits.
- Partner with Citizens Private Wealth and CFG colleagues to
achieve business growth and retention goals.QualificationsMinimum
Required: -
- 7+ years of experience with a trust company / department
- Proven ability to develop executive ready communications and
presentations.
- Advanced Microsoft Office skills, specifically Excel and
PowerPoint
- Experience coordinating routines and facilitating
meetings.
- Superior communication skills (verbal and written)
- Strong relationship management skills
- Demonstrates strong personal drive, individual initiative, a
sense of urgency, and responsiveness.
- Well organized and able to manage competing priorities and
deadlines with minimal management oversight.
- Ability to effectively collaborate with other in different
locations, departments and reporting lines.Preferred:
- Experience in fiduciary services (trust administration)
business development and operations
desired.Education/Certifications:
- Bachelor's Degree Required
- CTFA would be a plus.
- Advanced degree is a plus.Hours & Work Schedule
- Hours per Week: 40
- Work Schedule: M-F Some job boards have started using
jobseeker-reported data to estimate salary ranges for roles. If you
apply and qualify for this role, a recruiter will discuss accurate
pay guidance.Equal Employment OpportunityAt Citizens we value
diversity, equity and inclusion, and treat everyone with respect
and professionalism. Employment decisions are based solely on
experience, performance, and ability. Citizens, its parent,
subsidiaries, and related companies (Citizens) provide equal
employment and advancement opportunities to all colleagues and
applicants for employment without regard to age, ancestry, color,
citizenship, physical or mental disability, perceived disability or
history or record of a disability, ethnicity, gender, gender
identity or expression (including transgender individuals who are
transitioning, have transitioned, or are perceived to be
transitioning to the gender with which they identify), genetic
information, genetic characteristic, marital or domestic partner
status, victim of domestic violence, family status/parenthood,
medical condition, military or veteran status, national origin,
pregnancy/childbirth/lactation, colleague's or a dependent's
reproductive health decision making, race, religion, sex, sexual
orientation, or any other category protected by federal, state
and/or local laws.Equal Employment and Opportunity EmployerCitizens
is a brand name of Citizens Bank, N.A. and each of its respective
affiliates.Why Work for UsAt Citizens, you'll find a
customer-centric culture built around helping our customers and
giving back to our local communities. When you join our team, you
are part of a supportive and collaborative workforce, with access
to training and tools to accelerate your potential and maximize
your career growth
Keywords: Citizens, Providence , FIDUCIARY SERVICES BUSINESS SUPPORT MANAGER, Executive , Providence, Rhode Island
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