Company: Middlesex Savings Bank
Posted on: June 22, 2022
It is the responsibility of the Banking Specialist to represent
Middlesex Savings Bank to the public and to their colleagues, and
to promote the Bank's core values and mission. This is accomplished
by focusing on the customer experience, achievement of operational
excellence, focus on performance goals, solid decision making, and
a commitment to the success of the Bank and of their team.
The Banking Specialist promotes strong customer relationships as
follows: conducts a wide array of customer transactions; recommends
products and services in conformance with established Bank
objectives; and assists customers with questions and problem
resolution, as requested.
Customer Experience Develops an understanding of customers' needs
and expectations, ensures that products and services are offered
that address those needs and expectations. Develops new business by
establishing and growing customer relationships, including
utilization of business partners as appropriate.
Ensures quality and accuracy of work. Demonstrates sound technical
knowledge, including of Bank products, services and technology
services. Stays informed of alerts and other company
Performs all duties in accordance with prescribed compliance,
security and risk protocols. Maintains proficiency in regulatory
compliance. Complies with all Bank policies including those
pertaining to confidentiality, email, and others.
Is an engaged member of the branch team; steps up as needed to
accomplish team objectives. Supports the branch supervisors in
implementing Bank policies, procedures and initiatives and creating
a positive work environment.
Follows through on tasks and assignments, manages time and
priorities effectively and demonstrates flexibility. Expresses
ideas well and clearly; uses professional written, verbal and
electronic communications. Supports branch, division and Bank's
Understands and complies with Bank policies and procedures. Is
aware of potential risks and alerts branch supervisors as
appropriate. Makes decisions dependably and consistently in
alignment with the values and standards of the Bank.
Performs functions, within scope of authority and expertise, to
provide the highest level of service and responsiveness to
customers and co-workers. Performs other related and unrelated
duties as required.
High School diploma or its equivalent. At least 1-3 years of teller
and/or banking specialist experience or similar customer
service-related position within banking. Must possess knowledge of
basic math principles and be able to perform basic mathematical
procedures. Demonstrated customer service, sales, organizational,
communication, and interpersonal skills. Must possess strong
attention to detail. Must possess at least intermediate technology
skills, including knowledge of Microsoft Office. Must attain
designation of Notary Public within 6 months. Must be able to work
extended and weekend hours. Scheduling and work location
flexibility required. Must be able to sit for extended periods of
time. Must be able to stand for extended periods of time and lift
Middlesex Savings Bank is an EO/AA Employer:
Keywords: Middlesex Savings Bank, Providence , Banking Specialist, Accounting, Auditing , Bellingham, Rhode Island
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