Front Desk Night Audit - Marriott Providence Downtown
Company: Providence Marriott Downtown
Location: Providence
Posted on: August 4, 2022
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Job Description:
Meyer Jabara Hotels has distinguished itself as an employer of
choice, attracting innovative and talented industry professionals
who deliver exceptional results. Our Associates are encouraged to
reach their fullest potential by delivering a differentiated
experience to our guests and an exceptional bottom-line. PROVIDENCE
MARRIOTT HOTEL Position Summary: Hours: 11:00pm - 7:00am Processing
of the Night Accounting and general hotel operations to ensure the
financial controls, compliance with standards and regulations,
customer satisfaction and protection of the guests, staff and
assets while Serving guests at the front desk providing the highest
level of service possible in an efficient, courteous and
professional manner by following Marriott standards of aggressive
hospitality and adhering to guidelines and procedures. Essential
Functions: Report to work on time, in proper and clean uniform,
including name tag. Personal appearance and grooming must conform
to standard. Handle all duties according to hotel policies,
procedures, internal rules and standards. Conform to cash handling
procedures at all times. Be knowledgeable about daily hotel
operations, check daily event sheet, bulletin boards and be up to
date with all changes, new procedures and events. Get a daily
briefing about extra ordinary events to effectively deal with all
foreseen situations on a daily basis. Have knowledge about room
rates, packages, discounts and promotions and know how to handle
each. Have knowledge about guest rooms, locations, amenities,
features and all other services offered by the hotel. Follow all
cash handling and banking procedures to check out all customers
efficiently. Each associate is expected to carry out all reasonable
requests by management which the associate is capable of
performing. Operate MARSHA and PMS, take same day reservations and
know how to enter a reservation in MARSHA. Perform guest
registration and room assignment and accommodate special requests
of all customers. Be knowledgeable about Marriott Rewards, Club
Marquis and other frequent traveler programs. Know how to follow
all hospitality guidelines. Answer the phones according to the
standards of proper etiquette and as fast as possible (no more than
three rings). Knowhow to handle safe deposit boxes. Handle mail and
messages properly and on a confidential basis. Ensure the
cleanliness of the front desk and back office area at all times.
Utilize spare time for cleaning. Keep computer equipment clean at
all times. Assist all guests in problems and questions as required.
Ensure that all guest problems are resolved by using the "Guest
Response Program" procedures. Assist fellow associates in their
jobs to ensure that all jobs are done on time. Have knowledge about
all emergency procedures and know how to act on them. Be flexible
in regard to work schedule. Use your PMS password with discretion;
log off the terminal when leaving the area. - Have knowledge about
the city, the local area and attractions to provide the guests with
all requested information. - Ensure proper credit when checking out
guests and provide the guests with a 0 balance folio. - Handle late
charges according to the procedure. - Cash out at the end of the
shift by running a Detail employee transactions report for all 3rd
shift who worked and count the bank accurately configuring in all
vouchers to balance. Run an adding tape and sign, date, time. -
When leaving the front desk area, it is mandatory for the cashier
to lock his/her bank so the cash is secured. - Report any unusual
occurrences or requests to the manager and security. - At all times
strive to represent Marriott in the most professional manner. - Be
disciplined at all times, stand alert and tall at the front desk,
greet guests immediately and offer assistance before the Guest
needs to ask. Focus your total attention on customers first, audit
work second. - Befamiliar with all audit checklists to ensure
smooth operations. - Must be able to maintain confidentiality of
information. - Processing, balancing, reconciliation and closing of
various daily accounts and preparations of the Daily Report. To
report accurate, timely information to Management. - Maintain the
computerized PMS and MICROS systems through daily and weekly
backups to ensure smooth operations. - Maintain preparedness to
protect the hotel guests, staff, and assets in accordance with
those implemented with emergency procedures. Be prepared to direct
other overnight hotel staff in emergency procedures ie assisting
with guests gathering in the Lobby/Parking lot in an emergency. -
Prepare reports and communications to the Night Manager, the
Controller, and other Hotel Leadership Members on night
issues/problems and other pertinent information regarding night
operations. Experience: High School Diploma or equivalent. Helpful
if some hotel knowledge is learned but will train as well. Helpful
if trained on the PMS for Marriott but will train as well
Comfortable speaking with guests and colleagues. Has basic computer
knowledge and can add, subtract, multiply, divide: Word, Excel,
Power point, internet, TESA, MICROS, XETA, CI/TY. Will train on
Marriott programs. Skills: Helpful if trained on the PMS for
Marriott but will train as well Comfortable speaking with guests
and colleagues. Physical Job Requirements: Stand and walk for
extended periods of time or for an entire work shift. See and read
a computer screen and printed matter with or without vision aids,
operate standard office equipment, use a telephone, hear and
understand at normal levels on the telephone, speak so that others
may understand at normal levels and on the telephone, reach
overhead, grasp, push, pull, move or lift up to 30 lbs. on an
occasional basis. Read and visually verify information in a variety
of formats; Perform other reasonable job duties as requested by
manager. May be asked to assist with Physically walking and
delivering Express checkouts and newspapers which will result in
constant bending. Environment: The work environment is creative,
productive, and accountable to all of the team members involved,
Greatroom, under the porte cochere, and in the bell closet, AYS
office, Front Desk, Accounting, Exec office. Equipment: Computer,
fax, scanner, printer, bell cart, telephone, Nextel The difference
between being a good business and an amazing business can be found
in the company's footprints made by giving back and serving others.
Community relationships matter to the team at Meyer Jabara. Other
details Job Family New Jobs Pay Type Hourly Apply Now
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Desk Night Audit - Marriott Providence
Downtown","datePosted":"2022-07-25T00:00:00","validThrough":null,"description":"PROVIDENCE
MARRIOTT HOTEL \r Position Summary:Hours: 11:00pm - 7:00am
Processing of the Night Accounting and general hotel operations to
ensure the financial controls,compliance with standards and
regulations, customer satisfaction and protectionof the guests,
staff and assets while Serving guests at the front desk providing
the highest level of service possible in an efficient, courteous
and professional manner by followingMarriott standards of
aggressive hospitality and adhering to guidelines andprocedures.
Essential Functions:Report to work on time, in proper and clean
uniform,\r including name tag. Personal appearance\r and grooming
must conform to standard. Handle all duties according to hotel
policies, procedures, internal rules andstandards. Conform to cash
handling\r procedures at all times. Be knowledgeable about daily
hotel operations, check\r daily event sheet, bulletin\r boards and
be up to date with all changes, new procedures and events. Get a
daily briefing about extra ordinary events to effectively deal with
allforeseen situations o...
Keywords: Providence Marriott Downtown, Providence , Front Desk Night Audit - Marriott Providence Downtown, Accounting, Auditing , Providence, Rhode Island
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