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Senior Systems Services And Support Analyst

Company: Fidelity Investments
Location: Smithfield
Posted on: January 23, 2023

Job Description:

Job Description:EI - Production Services (PS) organization provides support services for Fidelity's business critical applications to ensure seamless availability and timely processing of regular batch cycles that are essential in meeting the SLAs. The associate will be responsible for ensuring all systems are up and running, data availability, batch cycle management, application health, incident triaging, problem management, and release/change implementation. The associate will work in a globally distributed team structure and ensure mission critical deliverables are met within deadlines. The associate will be taking ownership and will drive incidents and other deliverables to closure during shift and on-call coverage hours.The primary responsibility of the team is to ensure operational stability and availability of the CTG applications. The team's goal is to deliver agreed levels of service to users and customers and to provide the best associate experience possible. As a production support team, we deliver seamless Application and Batch Support to ensure the application availability and the batch cycles are completed as expected for the day-day operations and to maintain the stability of the firm.The Value You DeliverYou will be providing 2nd level support for identification and communication of environment/ application problemsAssist and gather performance and availability metricsHelp identify potential process improvements, and opportunities to streamline proceduresInvestigate potential new tools to reduce triage time and improve resultsResponsible for Application deployments and new server build outs.Overseeing small projects as both an individual contributor and as a team playerYou will be required to assist in on-going environment validation tasksYou will be required to participate in an on-call rotationThe Skills You HavePrimary Skills: Knowledge on Datalake, Nifi Workflow, Snowflake, AWS Cloud, Azure and PowerAppsControl-M, Informatica, Datadog or CloudWatch, Jenkins & UDeployIncident Management, Change Management, Problem management processesApplication Support, Batch monitoring and SLA / OLA tracking and complianceDatabases (MS SQL & Oracles Client, PL/SQL)Knowledge of Load balancing tools such as F5, AVI, and log mining tools such as Splunk are a plus.Knowledge of Automation, Logging and Monitoring is a plus.Behavioral attributes: Good communication (written and verbal) and interpersonal skills.Positive relationship management and good facilitation skills.Passion for excellence and a desire to learn and to improve support strategies, processes, and procedures.Must be adaptable to change, work well under pressure, and be able to multi-task, while maintaining a positive outlook.Strong problem solving and troubleshooting skills.Must be capable of learning complex processes quickly and have ability to learn through independent research.Certifications:Company OverviewFidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.Join UsAt Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a Best Place to Work in 2022. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.Many of our associates are continuing to work remotely temporarily due to COVID-19. When Fidelity employees eventually return to the office, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we're calling \"Dynamic Working.\"We invite you to Find Your Fidelity at fidelitycareers.com.Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 3.

Keywords: Fidelity Investments, Providence , Senior Systems Services And Support Analyst, Accounting, Auditing , Smithfield, Rhode Island

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