Customer Service Associate
Company: Careerbuilder-US
Location: Smithfield
Posted on: January 24, 2023
Job Description:
Job Description:Please Note: We are currently interviewing for the
4/3/2023 class -
Are you ready to Launch into a career at Fidelity? -If so, please
consider joining our customer service team in Smithfield, RI. -
This role requires a consistent balance of remote and on-site
participation in our Smithfield office. - Please be mindful of
commute distance when considering applying. -Our Career Development
experience is a springboard to an amazing career in which you
change the lives of customers! Along with the Fidelity benefits and
support we provide; it could change yours as well. - Here are a few
featured benefits (not all benefits are listed) -Maternal and
Parental Leave, Tuition Reimbursement, Student Loan Assistance,
401(K) with match, Health Insurance, Dental Insurance, Vision
Insurance, Disability Insurance, Paid Time off, Commuter Benefit
Program, Backup Dependent Care, Charitable match, Concierge
Services, Wellness Program, and Fitness Reimbursement.In this
Customer Service role, you willhelp customers feel more confident,
make clearer decisions, and achieve their own financial dreamsThe
Customer Service role is similar to Entry Level Customer Service,
Call Center Representative, Customer Service Representative and
Customer Support Representative roles.How it works ---
- Join a cohort of associates in a Customer Service role and
during the first six months
- In the subsequent monthsAdvantages of the program ---
- Onboarding & Experiential Learning:
- Rewards & Recognition:
- Career Coaching:
- This is a full-time hourly phone positionSkills You Bring
- Ability to establish rapport and relationships through
effective communication
- Listening and compassion skills to support the challenges of
our diverse customers
- Adaptability and flexibility to succeed in various work
environments (i.e., balancing working from office and home,
overtime, etc.)
- Handle a variety of situations and conversations driving
towards a resolution suitable for all
- Self-motivated teammate with strong social skills who bring
energy and passion to the teamThe Value You Deliver
- A passion for helping people
- Desire for continual learning and dedication to study and apply
new concepts, learning quickly and retaining information to assist
with decision-making
- Provide outstanding customer service and communication via
phone, email, or chatShifts and Hours:Click to learn more about and
how we support our associatesCertifications:Company
OverviewFidelity Investments is a privately held company with a
mission -to strengthen the financial well-being of our clients. -We
help people invest and plan for their future. We assist companies
and non-profit organizations in delivering benefits to their
employees. And we provide institutions and independent advisors
with investment and technology solutions to help invest their own
clients' money.Join UsAt Fidelity, you'll find endless
opportunities to build a meaningful career that positively impacts
peoples' lives, including yours. You can take advantage of flexible
benefits that support you through every stage of your career,
empowering you to thrive at work and at home. Honored with a -, we
have been recognized by our employees as a Best Place to Work in
2022. And you don't need a finance background to succeed at
Fidelity-we offer a range of opportunities for learning so you can
build the career you've always imagined.At Fidelity, our goal is
for most people to work flexibly in a way that balances both
personal and business needs with time onsite and offsite through
what we're calling "."We invite you to -Find Your Fidelity -at
-.Fidelity Investments is an equal opportunity employer. We believe
that the most effective way to attract, develop and retain a
diverse workforce is to build an enduring culture of inclusion and
belonging.Fidelity will reasonably accommodate applicants with
disabilities who need adjustments to participate in the application
or interview process. To initiate a request for an accommodation,
contact the HR Accommodation Team by sending an email to -, or by
calling 800-835-5099, prompt 2, option 3. We welcome those with
experience in jobs such as Senior Accountant, Bookkeeper, and
Bilingual Customer Service and others in the Accounting and Finance
to apply.
Keywords: Careerbuilder-US, Providence , Customer Service Associate, Accounting, Auditing , Smithfield, Rhode Island
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