Customer Support Representative
Location: Smithfield
Posted on: February 26, 2021
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Job Description:
Title: Product Support Representative
Description:
Adecco is currently assisting a local client seeking an experienced
Product Support Representative in Smithfield. This position is a
long-term temporary opportunity. If you meet the qualifications
listed below please Apply Now!
Responsibilities for Product Support Representative include but are
not limited to the following:
*Requires the prompt technical responses to questions from CVS
store and pharmacy employees regarding troubleshooting, diagnosing,
and resolving problems for store and Point of Sale systems,
hardware, Repairs and Maintenance and Minute Clinic.
*Requires a thorough knowledge of problem escalation and follow-up
processes to ensure timely resolution of reported issues.
*Related online diagnostics are used for troubleshooting; incidents
are tracked in a case tracking system.
*The primary role of this position is to take live trouble-shooting
calls daily 100% of the time.
*This position must deliver outstanding customer service in a
timely and efficient manner and with a demonstrated commitment to
1st call resolution and overall customer satisfaction.
*Responsible for resolving customer inquiries by using the tools
provided to services the customer quickly, efficiently and
thoroughly.
*Prompt response to questions from CVS store employees by
troubleshooting, diagnosing, resolving problems and overall store
support and installations.
*Document problems accurately and succinctly in the appropriate
support tools provided.
?Maintain knowledge with accurate and up to date information
relating to current policies, procedures and troubleshooting
techniques.
Candidates must meet the following Product Support Representative
requirements for consideration:
*A minimum of 6 months related work experience required, ideally in
technical or customer service related role
*1 to 2 years experience working in a service oriented call
center
*Preferred Associate or Technical degree preferred, High School
Diploma or GED required
*Must demonstrate analytical, problem solving and interpersonal
skills
*Must have excellent Customer Service skills Must have competent PC
skills, Particularly in Excel and Access
*Must have excellent verbal and listening communication skills
*Must have excellent writing skills
*Able to work in a flexible 24/7 work environment, preferred
Pay for this position is $12.00/hr plus overtime as needed. This is
a temporary opportunity.
Adecco provides one of the most comprehensive benefits package in
the industry to contract workers. Benefits are available to you as
a contractor after one week of employment.
Click on “Apply Now” to be considered for this position or any
other Product Support Representative related opportunities with
Adecco.
Keywords: , Providence , Customer Support Representative, Administration, Clerical , Smithfield, Rhode Island
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