Help Desk Specialist
Location: Smithfield
Posted on: February 26, 2021
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Job Description:
Adecco is currently assisting a local client in recruiting to
fill Customer Service - Help Desk Specialist jobs in Smithfield,
RI. This position is a temporary opportunity. To be a successful
Help Desk Specialist you must have previous retail store pharmacy
experience, excellent PC skills, and ideally have previous call
center experience. If you meet the qualifications listed below
please Apply Now!
Responsibilities for this Customer Service - Help Desk Specialist
include but are not limited to the following:
*Prompt technical responses to questions from employees regarding
troubleshooting, diagnosing, and resolving problems for store and
Point of Sale systems, hardware.
*Requires a thorough knowledge of problem escalation and follow-up
processes to ensure timely resolution of reported issues.
*Related online diagnostics are used for troubleshooting; incidents
are tracked in a case tracking system.
*Take live trouble-shooting calls daily 100% of the time.
*Responsible for resolving customer inquiries by using the tools
provided to services the customer quickly, efficiently and
thoroughly.
*Document problems accurately and succinctly in the appropriate
support tools provided.
*Maintain knowledge with accurate and up to date information
relating to current policies, procedures and troubleshooting
techniques.
Qualifications:
*Previous retail store pharmacy experience required
*Previous electronic retail experience preferred
*Previous high volume call center experience preferred
*High School Diploma or GED required
*Must demonstrate analytical, problem solving and interpersonal
skills
*Must have competent PC skills - particularly in Excel and
Access
*Able to work in a flexible 24/7 work environment, preferred
Pay for this position is $13/hour. This is a temporary
opportunity.
Adecco provides one of the most comprehensive benefits package in
the industry to contract workers. Benefits are available to you as
a contractor after one week of employment.
Click on Apply Now to be considered for this Help Desk Specialist
job in Smithfield, RI or any related opportunities with Adecco.
Keywords: , Providence , Help Desk Specialist, Administration, Clerical , Smithfield, Rhode Island
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