Adecco is currently assisting a local client in recruiting to
fill Help Desk-Troubleshooting Specialist jobs in Smithfield, RI.
This position is a temporary to permanent opportunity. To be a
successful Help Desk-Troubleshooting you must have previous retail
experience, preferably in a pharmacy or cell phone/electronic
retail store, excellent PC skills, and ideally have previous call
center experience. If you meet the qualifications listed below
please Apply Now!
Responsibilities for this Help Desk-Troubleshooting Specialist
include but are not limited to the following:
*Prompt technical responses to questions from employees regarding
troubleshooting, diagnosing, and resolving problems for store and
Point of Sale systems, hardware.
*Requires a thorough knowledge of problem escalation and follow-up
processes to ensure timely resolution of reported issues.
*Related online diagnostics are used for troubleshooting; incidents
are tracked in a case tracking system.
*Take live trouble-shooting calls daily 100% of the time.
*Responsible for resolving customer inquiries by using the tools
provided to services the customer quickly, efficiently and
*Document problems accurately and succinctly in the appropriate
support tools provided.
*Maintain knowledge with accurate and up to date information
relating to current policies, procedures and troubleshooting
*Previous retail store pharmacy experience required
*Previous electronic retail experience preferred
*Previous high volume call center experience preferred
*High School Diploma or GED required
*Must demonstrate analytical, problem solving and interpersonal
*Able to work in a flexible 24/7 work environment, preferred
Pay for this position is $13/hour. This is a temporary to permanent
Adecco provides one of the most comprehensive benefits package in
the industry to contract workers. Benefits are available to you as
a contractor after one week of employment.
Click on Apply Now to be considered for this Help
Desk-Troubleshooting job in Smithfield, RI or any related
opportunities with Adecco.