Senior Customer Service Representative
Company: TEEMA
Location: East Hartford
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Senior Customer Service
Representative Location: 77 Hartland Street East Hartford CT 06108
United States - onsite Type: Contract to hire, Full-Time Pay Rate:
19.36/hr About the Role As a Senior Customer Service Representative
, you will be the first point of contact, supporting applicants and
beneficiaries with client programs, account information, and online
consumer portal assistance (including password resets). We rely on
you to actively listen, use your customer service skills, and apply
passion and creativity to meet consumer needs. You'll be
responsible for ensuring timely call resolution, maintaining
high-quality standards, and guaranteeing customer satisfaction on
every call. What You'll Be Doing (Key Responsibilities) Act as the
initial point of contact for inquiries from potential and existing
beneficiaries related to Client programs. Provide one-to-one
telephone contact with consumers and providers. Assist with
password resets . Accurately respond to incoming calls received by
the call center. Accurately document all interactions with
consumers. Forward calls to Call Center Leadership or other CT
agencies per established procedures. Provide clear, complete,
accurate, and objective information based on a full understanding
of program requirements. Log calls into the tracking system, noting
consumer questions/concerns, and recommend improvements to the
system. Work with consumers in difficult situations, handling and
data-entering complaints in accordance with approved policies. Meet
and exceed daily standards for calls answered, customer service,
and quality. What You'll Get (Benefits & Compensation) Full Time
Employment Paid Training Work Schedule: Monday - Friday, 8:30 am -
5:00 pm Weekend's OFF! Career Growth Opportunities Great Work
Environment Full Benefit Options What We're Looking For (Skills &
Experience) Ideal Candidates Will Have: Exceptional Verbal and
Written Communication Skills: The ability to convey complex
information in clear, concise terms to ensure customer
understanding. Strong commitment to work ethic and outstanding
attendance . Effective problem-solving skills . Prior Customer
Service Experience . The ability to navigate multiple applications
and research solutions with ease. A genuine desire to help people
and guide them to the best resolution for their issue. Excitement
for innovative technology. The ability to provide calm conflict
resolution and problem-solving for frustrated customers. Comfort
working in a structured environment for the duration of your
allotted, full-time schedule, taking high-volume calls from
consumers. Requirements: Must be at least 18 years of age or older.
Must have a High School Diploma (or equivalent) AND a minimum of
six months experience in a call center environment . (An Associate
degree or higher without call center experience is also
acceptable). Must be able to pass a 30 WPM typing test . Must be
able to pass a customer service assessment . Must be able to
successfully pass a criminal background check and drug test .
Keywords: TEEMA, Providence , Senior Customer Service Representative, Customer Service & Call Center , East Hartford, Rhode Island
