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Lab IT Engineer

Company: Bluebird Bio Inc.
Location: Cambridge
Posted on: October 24, 2019

Job Description:

Join bluebird bio s enthusiastic and collaborative Laboratory Information Systems team by contributing to the overall success of our novel gene therapy. Your role will be focused on the support of various laboratory systems ranging from laboratory R&D instruments to enterprise software applications.

The Laboratory Information Systems team partners with the Research, Pharm Sci and Quality organizations. As a result, you will be working across a wide range of scientific disciplines and departmental functions. You will truly have the ability to make your mark and help deliver new novel therapies to patients across the globe.

About the job:

The Lab IT Engineer is responsible for providing services to the lab computing environment which demands uninterrupted service. These services and projects vary from building specialized computing platforms, implementing new technologies, coordinating and configuring lab systems to meet scientific workflows and hands on troubleshooting at the lab bench.

The Lab IT Engineer will report to the Associate Manager. This role will work within the Laboratory Information Systems team and will be an individual contributor.

* Create, track and close service tickets while delivering an excellent customer service experience with professionalism and confidence

* Consult with vendors and internal end users to develop solutions that will streamline the delivery of laboratory research data to its supporting business applications/processes

* Partner with the IT Information Security team to mitigate external/internal threats to computer systems and ensure data integrity

* Deploy and maintain laboratory instruments, and help develop new pathways for data integration and analysis

* Support daily operations and enhancement projects in R&D and GxP environments

About you:

* Must have at least 2 years of prior experience with computer hardware, application support, and computer networking support

* Experience with ITSM methodologies and IT Ticket tracking systems like ServiceNow is a plus

* Prefer experience working in the Biotech or Biopharma industry as it relates to scientific instrumentation/vendors, software applications and systems

* Would consider someone with enterprise systems or applications experience in a regulated environment

* Prefer experience working in a regulated environment (GAMP, 21 CFR Part 11, Annex 11)

* Capable of finding novel solutions to problems, and following through with the implementation of a solution

* Exceptional troubleshooting skills and experience supporting specialized software and hardware

* Independently motivated and detail orientated

* Excellent written and verbal communication skills

* Be ready to embrace the principles of the bluebird bio culture: b colorful, b cooperative, and b yourself .

Keywords: Bluebird Bio Inc., Providence , Lab IT Engineer, Engineering , Cambridge, Rhode Island

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