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Environmental Services / Custodial Operations Manager 2

Company: Sodexo
Location: Providence
Posted on: February 13, 2020

Job Description:

--- Join a great team where people/patients/residents/customers/clients/students are at the heart of everything we do!
--- Do you have a passion for helping others?
--- A passion for helping people and attention to detail are the hallmarks of your success. Join a team where you can make a difference.
--- You are a customer service enthusiast. Knowing you've achieved great customer/patient satisfaction means everything to you. It does for us, too.
--- Are you seeking a rewarding and challenging career that allows you to make a difference?
--- Work for a company that cares for its people and offers opportunities for personal growth.

Sodexo is seeking a Operation Manager 2 for located in Womens and Infants, located Providence, Rhode Island. Women and Infants is part of the Care New England Health System. This is a Split shift position 11 a.m. to 8 p.m. with off site [locations. Must have valid Drivers License. This position will report to General Manager on- side.

Our Sodexo Health Care Environmental Services/Housekeeping teams work to direct housekeeping operations at health care client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. At Sodexo Health Care, patients are the heart of everything we do. Our ability to create a clean, healthy and comfortable environment for hospitals is key to the full patient experience.

The successful candidate will:

--- have exceptional client service mentality and executive presence;
--- be responsible for driving client and patient satisfaction scores;
--- provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department;
--- partner with the Environment of Care Committee, Infection Prevention Director and other key members of hospital leadership;
--- effectively manages the Unit Operating System; and/or
--- support a diverse and inclusive workforce.

Is this opportunity right for you? We are looking for candidates who:

--- are leaders who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a housekeeping system;
--- are an expert in building and maintain strong customer / client relationships;
--- possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion;
--- have 3-5 years previous custodial or housekeeping director level experience preferably in a hospital environment;
--- can analyze data, present and effectively communicate to all levels within the organization related to training, leading committees and change management;
--- have experience effectively managing projects within agreed upon timelines;
--- are proficient with computers and other technology;
--- have experience with vendor and contract management, as well as union and contract negotiations; and/or
--- have strong financial acumen and budget management experience

Provides management oversight for Environmental Services exempt and non-exempt level staff (client and/or Sodexo employees) in the delivery of Sodexo Environmental Service Programs. Ensures Environmental Service programs are in place and functioning according to design to consistently meet all company, client and regulatory requirements.

Key Duties
-Establishes a safe work environment for clients, customers and staff by ensuring equipment safety and compliance with Sodexo safety and loss prevention programs and by providing safety-related training and equipment inventory and maintenance.

-Assumes GM responsibilities and authority in his or her absence

-Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities, and monitoring compliance to operating standards.

-Ensures compliance with application of all Sodexo Quality Assurance and Regulatory standards within the contractually agreed upon scope of services.

-Establish and/or adhere to defined operating standards, develops and implements quality improvements and ensures direct reports and staff adhere to the standards and expectations.

-Assists with Management of Environmental Service budget by ensuring full compliance to established operating standards, monitoring costs (e.g. labor, inventory, equipment, and material), and taking corrective action as needed.

Basic Education Requirement - Associate's Degree or equivalent experience
Basic Management Experience - 2 years
Basic Functional Experience - 2 years of work experience in Housekeeping, Environmental or Custodial Services

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Keywords: Sodexo, Providence , Environmental Services / Custodial Operations Manager 2, Executive , Providence, Rhode Island

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