Senior Director, UX Strategy & Design
Company: CVS Pharmacy
Location: Cumberland
Posted on: February 22, 2021
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Job Description:
Join #TeamCVS - We're Hiring! - Senior Director, UX Strategy &
Design in Cumberland, RI US - CVS HEALTH cvshealth.com Main
menu
Does being on the inside of a transformational organization sound
exciting to you? Well, read on! Combining CVS Health and Aetna was
a transformative moment for our company and our industry,
establishing CVS Health as the nation's premier health innovation
company. Through our health services, insurance plans and community
pharmacists, we're pioneering a bold new approach to total health.
As a CVS Health colleague, you'll be at the center of it all!
The Senior Director, UX Strategy & Design is responsible for
leading the Digital Design organization for the CVS Health
portfolio and providing strategic oversight on UX Design standards.
This leader enables multiple creative UX teams, to design impactful
consistent digital experiences across multiple channels. This
leader understands the role of native and web mobile technology to
enable end-to-end consumer journeys that interplay in the physical
and digital spaces. This position calls for an inspirational,
collaborative spirit with the ability to strategize and supervise
creative and innovative solutions through design-thinking
philosophy. The right candidate has led and developed large teams,
is process and operational minded, can help drive vision and
strategy, and has strong advocating and communication skills.
Responsibilities:
1. Grow and build high performing teams by hiring and furthering
the best talent with a range of a diverse set of backgrounds and
experiences. Sets up teams for success through enablement, by
giving team members responsibility and accountability.
--- Ensure teams are staffed correctly to be successful. Aim to
appropriately deliver on priorities under tight deadlines;
responsible for leading a large team of web and mobile UX employees
and contractors.
--- Ensuring UX team meets agreed upon milestones, mitigating risk
and maximizing process efficiency.
--- Identifying, mentoring, nurturing, and developing UX talent to
empower the team to stay informed of changes in the industry,
constantly learn and grow as individuals.
2. Enable the creation of plans and processes that align the
people, culture, communications and output needed to take action,
make decisions and create user centered experiences.
--- Identifies potential risks and subsequent mitigation strategies
when developing plans.
--- Keep focused on long-term, strategic goals while executing
against short-term objectives.
--- Understands how to prioritize work in a way that enables the
organization to move forward.
3. Provide UX thought-leadership with a focus on converting strong
conceptual thinking to impactful experiences.
--- Work with peers and partners to contribute concepts to product
strategy, develop user journeys, and influence decision-making as
it relates to defining impactful experiences.
--- Ensure that UX designs and interactions are accurately
developed in final product for optimal effect and support of user
goals.
--- Embody best-in-class UX thinking, unending curiosity and
creative energy to achieve great outcomes and superior omnichannel
experiences.
4. Gain insights into customer behavior and digital properties'
analytics to help drive product enhancements.
--- Leverage usability testing and other modes of user feedback and
measurement to create better and more impactful experiences.
5. Establish strategic relationships within the Design
organization, as well as Product and Engineering leadership across
CVS Health. Commit to close collaboration with engineering to
ensure what the experiences that are implemented by Engineering
match what was designed. Understands the importance of working and
achieving goals as a larger team.
Required Qualifications
--- 12+ years experience and proven track record in product
design
--- 5+ years demonstrated experience designing responsive web and
native mobile applications
--- Experience working directly with stakeholders and consumers to
understand their needs, align their expectations, and balance
competing demands
--- 5+ years of experience leading, inspiring and organizing design
teams to deliver top notch experiences
--- 5+ years proven ability in understanding of user-centered
design and product, development processes and demonstrated
experience using these effectively
Preferred Qualifications
--- Experience operating large teams, proven project management
skills
--- Strong analytical and oral communication skills; ability to
effectively communicate creative vision to varying audiences and at
all levels of an organization
--- Deep experience working within an agile environment at an
enterprise level
--- Positive influence that naturally encourages camaraderie among
your peers
Education
Bachelors Degree
Business Overview
At CVS Health, we are joined in a common purpose: helping people on
their path to better health. We are working to transform health
care through innovations that make quality care more accessible,
easier to use, less expensive and patient-focused. Working together
and organizing around the individual, we are pioneering a new
approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion
and belonging every day. CVS Health is an equal opportunity and
affirmative action employer. We do not discriminate in recruiting,
hiring or promotion based on race, ethnicity, sex/gender, sexual
orientation, gender identity or expression, age, disability or
protected veteran status or on any other basis or characteristic
prohibited by applicable federal, state, or local law. We proudly
support and encourage people with military experience (active,
veterans, reservists and National Guard) as well as military
spouses to apply for CVS Health job opportunities. Apply Now Chat
with a Recruiter Not ready to apply? Join our talent community
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