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Senior Director, UX Strategy & Design

Company: CVS Health
Location: Cumberland
Posted on: February 23, 2021

Job Description:

Search by job title, job category, location, or Military MOS code. Use "Search Map" link to see all locations. Job Description
Does being on the inside of a transformational organization sound exciting to you? Well, read on! Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all!
The Senior Director, UX Strategy & Design is responsible for leading the Digital Design organization for the CVS Health portfolio and providing strategic oversight on UX Design standards. This leader enables multiple creative UX teams, to design impactful consistent digital experiences across multiple channels. This leader understands the role of native and web mobile technology to enable end-to-end consumer journeys that interplay in the physical and digital spaces. This position calls for an inspirational, collaborative spirit with the ability to strategize and supervise creative and innovative solutions through design-thinking philosophy. The right candidate has led and developed large teams, is process and operational minded, can help drive vision and strategy, and has strong advocating and communication skills.

Responsibilities:
1. Grow and build high performing teams by hiring and furthering the best talent with a range of a diverse set of backgrounds and experiences. Sets up teams for success through enablement, by giving team members responsibility and accountability.
--- Ensure teams are staffed correctly to be successful. Aim to appropriately deliver on priorities under tight deadlines; responsible for leading a large team of web and mobile UX employees and contractors.
--- Ensuring UX team meets agreed upon milestones, mitigating risk and maximizing process efficiency.
--- Identifying, mentoring, nurturing, and developing UX talent to empower the team to stay informed of changes in the industry, constantly learn and grow as individuals.

2. Enable the creation of plans and processes that align the people, culture, communications and output needed to take action, make decisions and create user centered experiences.
--- Identifies potential risks and subsequent mitigation strategies when developing plans.
--- Keep focused on long-term, strategic goals while executing against short-term objectives.
--- Understands how to prioritize work in a way that enables the organization to move forward.

3. Provide UX thought-leadership with a focus on converting strong conceptual thinking to impactful experiences.
--- Work with peers and partners to contribute concepts to product strategy, develop user journeys, and influence decision-making as it relates to defining impactful experiences.
--- Ensure that UX designs and interactions are accurately developed in final product for optimal effect and support of user goals.
--- Embody best-in-class UX thinking, unending curiosity and creative energy to achieve great outcomes and superior omnichannel experiences.

4. Gain insights into customer behavior and digital properties' analytics to help drive product enhancements.
--- Leverage usability testing and other modes of user feedback and measurement to create better and more impactful experiences.

5. Establish strategic relationships within the Design organization, as well as Product and Engineering leadership across CVS Health. Commit to close collaboration with engineering to ensure what the experiences that are implemented by Engineering match what was designed. Understands the importance of working and achieving goals as a larger team.

Required Qualifications
--- 12+ years experience and proven track record in product design
--- 5+ years demonstrated experience designing responsive web and native mobile applications
--- Experience working directly with stakeholders and consumers to understand their needs, align their expectations, and balance competing demands
--- 5+ years of experience leading, inspiring and organizing design teams to deliver top notch experiences
--- 5+ years proven ability in understanding of user-centered design and product, development processes and demonstrated experience using these effectively

Preferred Qualifications
--- Experience operating large teams, proven project management skills
--- Strong analytical and oral communication skills; ability to effectively communicate creative vision to varying audiences and at all levels of an organization
--- Deep experience working within an agile environment at an enterprise level
--- Positive influence that naturally encourages camaraderie among your peers

Education
Bachelors Degree

Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We are committed to a workplace that supports diversity, inclusion and belonging. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. Please note that we only accept applications for employment via this site. We provide reasonable accommodations to individuals with disabilities. To request an accommodation, including a qualified interpreter, written information in other formats, translation or other services, please email AdviceandCounsel@cvshealth.com or call 877-805-9511.If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or--cvshealthsupport@us.ibm.com .--For technical issues with the Virtual Job Tryout, contact the Modern Hire Help Desk at 1-877-451-1695 or--cvs_support@modernhire.com .The health and safety of our employees, patients, customers, and members is our top priority as we face the impact of COVID-19 together. We encourage you to visit our COVID-19 resource center at--https://cvshealth.com/covid-19 --to learn more.--Please be aware that CVS Health does not will never solicit money or offer payment for job applications, nor do we ask candidates to email or submit any personal information over unsecured channels. To learn more, please visit--https://jobs.cvshealth.com/FAQ . Changing the future of health care at CVS Health It's a New Day in Health Care at CVS Health About CVS Health At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status.

Keywords: CVS Health, Providence , Senior Director, UX Strategy & Design, Executive , Cumberland, Rhode Island

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