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Director Ambulatory Care Services

Company: Lifespan
Location: Providence
Posted on: November 22, 2021

Job Description:

Lifespan has joined other healthcare leaders and systems around the country in requiring all employees, regardless of their role, to be vaccinated against COVID-19. In addition, the Rhode Island Department of Health has now issued a new emergency regulation requiring all healthcare workers to be fully vaccinated against COVID-19 by October 1, 2021. All new hires must be fully vaccinated by October 1st or by their start date. The Director AmbulatoryCare Services reports to the Senior Vice President Patient Care Services/CNO-TMH.Provides comprehensive direction translates and supports the goals and objectives policies and procedures and ensures high standards of care for ambulatory patients at The Miriam Hospital.Directs the activities of the Ambulatory Services Department to include development and implementation of policy and procedure operation of programs and services and direction of personnel.Areas of administrative and clinical responsibility include Infectious Diseases/Immunology the TB Clinic and Suite C Clinics (Neuro Residents Discharge Clinic) Suite D (Derm) STD Ostomy Men---s Health as well as the Kidney Stone Center.Assists with clinical oversight for the Women---s Collaborative. Responsibilities:
KEY ACCOUNTABILITIES: Consistently applies the corporate values of respect honesty and fairness and the constant pursuit of excellence in improving the health status of the people of the region through the provision of customer-friendly geographically accessible and high-value services within the environment of a comprehensive integrated academic health system.Is responsible for knowing and acting in accordance with the principles of the Lifespan Corporate Compliance Program and Code of Conduct. Serves as a role model to staff by continuously demonstrating the corporate values and principles creating and maintaining effective positive customer service relationships by identifying customers and their needs.Ensures that needs are met responds appropriately to difficult interactions and educates all staff management and customers to facilitate the flow of information necessary to the success of the employees department functions and organizations.Creates employee ownership for their careers and success by providing staff with positive and actionable feedback to maximize the utilization and potential of the organization---s human resources. Develops monitors and evaluates both capital and operating budgets for Ambulatory Care Services. Monitors and evaluates revenue and expense and prepares monthly variance reports as required.Assure the financial goals of the organization and business unit are met.Oversees the reconciliation of patient charges and patient revenue. Explores cost savings opportunities. Reviews all unit acquisitions for supplies instruments and equipment. --Acts as a resource to develop product lines and assess programs including determining market position and providing analysis for decision making assisting in the preparation of business plans capital and resource planning evaluating performance and monitoring for quality assurance and improvement. Evaluates patient care rendered in relation to patient need and measures against nursing care standards.Monitors and evaluates assignments of patient care to the appropriate nursing personnel based on patient needs and acuity level. Evaluates the documentation of care. Works in a collaborative manner with other department managers and physicians both at The Miriam Hospital and throughout Lifespan to promote the optimal delivery of services. Participates as an active member of various hospital committees as assigned by the Vice President Patient Care Services. Maintains quality assurance safety environmental and infection controls in accordance with established hospital department policies procedures and objectives. Identifies educational needs of employee and provides for opportunities and professional growth.Directly or indirectly assesses and develops staff nurses and other employees by monitoring and evaluating the nursing care provided.Based on assessment establishes and implements action plans to promote the ongoing development of staff competence. Evaluates individual performance of each staff member through on going assessment and formal annual review. Counsels employees on performance issues and reviews performance goals with each employee.Follows hospital procedure to resolve disciplinary issues.Schedules regular employee meetings for the entire staff to provide employee owner information. In collaboration with physicians and senior management analyzes space utilization in department and related proposals for change.For major capital improvements to facilities and /or equipment consults with hospital facilities operations manager and prepares preliminary drafts of specifications.Reviews proposals and examines same for appropriateness in order to formulate recommendations on their approval/rejection prior to submission to review by others. Develops and implements plans for the operation of programs and services.Develops implements monitors and evaluates systems to provide efficient effective quality services to ambulatory and cancer center patients.Investigates methods of operation that will provide improved customer service in a cost-effective manner. Develops specific staffing patterns for ambulatory services provides and maintains support documentation for patterns based on patient need. Sets unit-based goals and monitors activities toward the attainment of those goals. Collaborates with the physician group to identify quality improvement opportunities in both settings and works with the group to establish quality goals. Manages the physician group practice within the outpatient clinics related to daily scheduling productivity medical record supervision and works to assure a high level of physician satisfaction.Ensure effective and timely patient throughput in the clinic. In concert with senior management and physicians works to identify services required for ambulatory care and implements those services within the scope of financial responsibility. Participates in marketing activities that may enhance unit volume.Initiates and /or participates in external organization activities or system sponsored events that may enhance unit revenue. PERFORMANCE STANDARDS: Effective utilization of resources Management of continuous quality improvement High quality high value patient-focused services Resource productivity Fiscal responsibility Development and implementation of effective quality programs Performance improvements year-to-year Positive feedback from peers direct reports and staff Other information:
QUALIFICATIONS - EDUCATION: Bachelor of Science in Nursing Degree and Master---s Degree in Nursing Business Hospital or Health Care Administration. --Demonstrates knowledge and skills necessary to provide care to patients throughout the life span with consideration of aging processes human development stages and sensitivity to cultural diversity in each step of the care process.

Current license to practice as a Registered Nurse in the State of Rhode Island
QUALIFICATIONS - EXPERIENCE: Seven to ten years progressively responsible hospital management experience preferably in an academic medical center. SUPERVISION: Supervisory responsibility in excess of 50 FTEs directly or indirectly. Lifespan is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status. Lifespan is a VEVRAA Federal Contractor. Location: The Miriam Hospital USA:RI:Providence Lifespan, Rhode Island's first health system, is a comprehensive, integrated, academic health system affiliated with The Warren Alpert Medical School of Brown University. Equal Employment Opportunity
Lifespan Pay Transparency Statement
Equal Employment - supplement
Family and Medical Leave
Employee Polygraph Protection Act
Lifespan Equal Opportunity Statement Lifespan Corporate Offices
167 Point Street
Providence, RI 02903

Keywords: Lifespan, Providence , Director Ambulatory Care Services, Executive , Providence, Rhode Island

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