Senior Project Manager - Enterprise
Company: TTEC
Location: Providence
Posted on: June 21, 2022
Job Description:
At Avtex, a TTEC Digital Company, we're all about the Human
Experience. Elevated. As a Senior Project Manager (Enterprise)
working remotely you'll be a part of creating and delivering
amazing customer experiences while you also #ExperienceTTEC, an
award-winning employment experience and company culture.What You'll
be Doing The Sr. Project Manager (Enterprise) is a highly skilled
resource with demonstrated experience managing large multi-million
dollar projects with multiple workstreams and several dedicated
delivery teams with resources up to 20 people. -This person must be
able to effectively communicate at high executive levels within
large enterprise organizations. The Sr. Project Manager is the
customer point of contact for coordination of enterprise Microsoft
system implementations, including Microsoft Dynamics CRM/D365,
O365, Data/AI, Sharepoint, etc. - Sr. PMs at Avtex are often
assigned projects that are most critical to the future success of
Avtex (either in complexity, potential business, market segment,
etc.). The -Sr. PM is responsible for executive stakeholder
management, enterprise project planning, project management,
resource management and change management. In this role, success is
being able to manage enterprise projects with differing technical
solutions while providing exceptional customer experience to our
clients. - -What You Bring to the Role
- Manage enterprise Microsoft implementation projects consisting
of 15 members and project budgets from $2M to $6M
- Whiteboard and discuss the PMO Implementation Methodology at a
high level, diligently follow the process when performing project
management tasks, and provide clear and constructive feedback for
continuous improvement in the Implementation Methodology to the
PMO
- Work closely with the Microsoft "fast track" team on strategy
and collaboration items -
- Establish and nurture productive relationships with customers
and deliver exceptional customer experience -
- Act as the primary point of contact for the client for all
project-related activities
- Create and manage a formal project plan, including SOW,
timeline, risk management, communication plan, change management,
training plan and resource plan
- Manage the execution of all components of approved project
plan, including risk assessments, project deliverables and
timeline, vendor coordination, test plans, budget control and
project cost, progress on scope, documentation, etc. -
- When appropriate, collaborate with clients to develop design
specifications, business needs, and other factors that impact
operational requirements and the end customer experience
- Maintain internal system updates, including project status,
SharePoint documentation, resource plans, financial updates for
billing, time submittals, and expense reports
- Active participation in bi-monthly PMO team meetings and
solution specific review sessions
- Maintain a target employee utilization goal - -What Skills
You'll Need
- Bachelor's degree preferred or relevant work experience -
- 5 years of experience deploying enterprise IT projects in a
customer facing environment
- Prior experience managing project deployments of Microsoft
solutions required -
- PMP (or active plan to achieve PMP certification) preferred
-
- Experience in healthcare vertical (payer or provider
environments) preferred
- SCRUM Master certification preferred -
- Attention to detail and thoroughness
- Ability to adapt quickly to changing technology
- Self-directed, consistent and reliable with effective time
management skills -
- Excellent organizational, planning, written & verbal
communication skills
- Travel up to 50% nationally required -What You Can ExpectThe
anticipated range for individuals expressing interest in this
position is $130,000-$170,000. This position is eligible to
participate in an annual incentive program. Actual compensation
offers to a candidate may vary based upon geographic location, work
experience, education and/or skill levels. Benefits available to
eligible employees include the following:
- Medical, dental, and vision
- Tax-advantaged health care accounts
- Financial and income protection benefits
- Paid time off (PTO) and wellness time offAbout Avtex, a TTEC
Digital CompanyAt Avtex, a TTEC Digital Company, we've worked hard
to create a culture that promotes teamwork, creativity and an
effective balance between work and the life outside of it. We are
committed to attracting the best and brightest, retaining the best
and brightest and building an enviable culture. In short, we want
our employee experience to inspire people. We are passionate about
building and sustaining an inclusive and equitable working
environment. - We encourage all individuals who believe they have
the skills and drive necessary to succeed in this position to
apply. -In March of 2021, Avtex was acquired by TTEC. The
acquisition is aligned to TTEC's continued focus on driving organic
growth through the omnichannel enablement of the most innovative
and disruptive brands in the digital economy. TTEC is proud to be
an equal opportunity employer where all qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran. TTEC embraces
and is committed to building a diverse and inclusive workforce that
respects and empowers the cultures and perspectives within our
global teams. We strive to reflect the communities we serve, by not
only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued,
belonging, and comfortable being their authentic selves at work. As
a global company, we know diversity is our strength because it
enables us to view things from different vantage points and every
individual to bring value to the table in their own unique way. But
don't take our word for it, check out some of the diversity and
women in leadership awards on TTECjobs.com.#LI-RemoteEmployment
Requirements: TTEC requires all employees hired in the United
States to successfully pass a background check and depending on
location and client program a drug test, as a condition of
employment. TTEC is an Equal Opportunity Employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or protected veteran status.
Keywords: TTEC, Providence , Senior Project Manager - Enterprise, Executive , Providence, Rhode Island
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