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Manager, Quality Assurance

Company: Deloitte
Location: Providence
Posted on: June 24, 2022

Job Description:

Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte's Information Technology Services (ITS). We are curious and life-long learners focused on technology and innovation.

Work you'll do

The HXM Test Lead is responsible for the testing of HXM (SAP Success Factors Human Experience Management), as well as Up and Downstream applications.

Responsible for assuring the delivery of defect free products and service that are compliant with business requirements and technical specifications through continuous testing in manual and/or automated environments. Work collaboratively through the product life cycle with business and technology project teams, both onshore and offshore. Provide innovative and creative solutions to validate the quality of the deliverables meet business objectives and are delivered on-time with a high degree of quality. Ensure that all appropriate firm delivery standards and guidelines are met. Provides support and guidance daily to the HXM Technical Test team in performing their assignments, monitoring the successful delivery, and adherence to policies and procedures.

As a Test Lead you will actively collaborate across functional teams and with other groups involved in the project and supports life cycle to ensure the delivery of a quality product.

Additional Responsibilities:

  • Plan, develop and coordinate testing activities, including Test Plan creation, Test Case creation, debugging, execution and test analysis.
  • Lead preparation activities required by technical and downstream teams for HXM SIT (System Integration Testing), continuous testing, program testing, and support.
  • Drive test scenario execution and coordinate with other testers as needed.
  • Load/Set up ALM Test modules prior to each test cycle.
  • Define test methodology evolution as the product and team matures.
  • Provide leadership and strategic direction to the HXM Technical Test and Downstream Integrations testing teams.
  • Ensure that the Test team is on track according to timeline.
  • Participate in SAFe PI planning, proactively identify testing needs to set up a test strategy for each PI.
  • Responsible for defect management and reporting. Work with US/USI Test Leads, Functional and Technical Leads to align on defect closures, timelines, and key issues/risks
  • Responsible for working closely with on-shore and off-shore team towards successful test phases.
  • Work with automation engineering team to develop and test UFT and its integration with ALM.
  • Oversee and work with specialists and key identified systems owners on development and testing of DSM (Data Sync Manager).
  • Responsible for coordinating test resources for technical integration/validation testing, client SMEs for UAT testing, and best use of automated test tools in each cycle.
  • Implement continuous improvement activities including methodologies, processes, new tools and automation in coordination with QPE practice.
  • Create/Update training testing related materials.
  • Mitigate open issues facing the test team.
  • Ensure throughout regression testing that all configuration items are developed & deployed.
  • Motivate and lead the team. Attract, recruit, and retain team members. Provide mentoring and career development and succession planning.
    The Team

    Information Technology Services (ITS) helps power Deloitte's success. ITS drives Deloitte, which serves many of the world's largest, most respected organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.

    The -2,500 professionals in ITS deliver services including:
    • Security, risk & compliance
    • Technology support
    • Infrastructure
    • Applications
    • Relationship management
    • Strategy
    • Deployment
    • PMO
    • Financials
    • Communications
      Deloitte Application Studios (DAS)

      Deloitte Application Studios (DAS) is the internal software and applications development team responsible for delivering leading-edge technologies to Deloitte professionals. Their broad portfolio includes web and mobile productivity tools that empower our people to log expenses, enter timesheets, book travel and more, anywhere, anytime. DAS enables our client service professionals through a comprehensive suite of applications across the business lines. In addition to application delivery, DAS offers full-scale design services, a robust mobile portfolio, cutting-edge analytics, and innovative custom development.

      Required Qualifications:
      • Minimum of 6 years of software testing experience
      • Minimum of 1 year as a testing SME and leadership experience
      • Ability to travel 20%, on average, based on the work you do and the clients and industries/sectors you serve
      • Limited immigration sponsorship may be available
        Preferred Qualifications and Experience:

        Skills and Support:
        • Effectively able to deliver and implement mission critical business applications and Solutions.
        • Experience in Scaled Agile (SAFe) methodology highly desired.
        • Excellent communication skills verbal and written.
        • Understanding of Software and technology process which includes systems integration testing, test automation, data scrambling, HR Data, SuccessFactors.
        • Should have good experience with ALM Administration, Test leadership in large scale programs test automation.
        • Demonstrate practical application of the Testing concepts in day-to-day project activities.
        • Demonstrate proficiency in creating Test Plan and Test Strategy documents.
        • Demonstrate an ability to derive the Test Scenarios from the Business Requirements.
        • Demonstrate working understanding in Test Design and writing detailed test cases based on user scenarios.
        • Demonstrate proficiency in Test Execution and Test analysis.
        • Demonstrate working understanding of analyzing test execution results and the creation of appropriate test metrics.
        • Should have sound manual and automation experience using various testing concepts.
        • Should be results oriented and demonstrate good experience in knowledge and technical concepts of testing.
        • Demonstrate Judgment skills, decision making qualities.
        • Should have strong balance of technical and a proven history of good work across large scale.
        • Should handle management of services across applications with deep technical skills.
        • Should exhibit positive energy on the floor. Should be proactive and contribute to the growth of the practice.
          People Management:
          • Participate in product onboarding to plan Quality Engineering scope based on the product roadmap.
          • Leads quality testers with varied experience levels and mentor them to ensure End to End QE process compliance.
          • This resource is viewed as a "team player & leader", who understands the culture and how to be effective in it.
          • Manage cross-functional relationships across a project.
            Knowledge Sharing / Documentation:
            • As a SME should be mentoring or training team members on deeper understanding of tools and technology on his/her core area of expertise.
            • Actively participate in continuous improvement of quality of the projects by contributing suggested practices, lessons learned, etc.
              Soft Skills:
              • Ability to learn and apply new technology/technical codes/enterprise solutions.
              • Strong communication skills regarding technical topics and remote collaboration skills are critical to this role.
              • Build rapport with colleagues and clients.
              • Able to energize and motivate team by exhibiting positive energy.
              • Demonstrate great work ethic.
                The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $95,070 to $175,080 .

                You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.



Keywords: Deloitte, Providence , Manager, Quality Assurance, Executive , Providence, Rhode Island

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