Data Center Operations Manager (Hours: 10PM to 9 AM M-Th)

Company: RSC Solutions
Location: Franklin
Posted on: June 24, 2022

Job Description:

What can you expect?

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This individual will be responsible for the day to day activities that enable data center and remote office operations, the support of IT systems, network services, business critical process and procedures that enable the delivery of customer products and services. The ideal candidate is a strongly motivated, self-starter who conducts themselves professionally and works under minimal supervision.

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We will count on you to:

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The primary role is that of site based technical resource for the Franklin MA Data Center working on issues that arise within the DC.

This will involve regular collaboration with other members of the US & Global Data Center team. It will also involve working as part of a regional and wider global team supporting our other Data Centers and Remote Offices anywhere in the globe.

The Data Center Technical Support Specialist (engineer) is responsible for the installation, maintenance, and transition of infrastructure in our DC to ensure that our DC, network and cloud facilities perform to and meet the company's and the Customers satisfaction. This will be working alone or with other IT staff / third party vendors

The engineer is required to work in a very tightly controlled and regulated environment where accuracy and confidentiality is of prime importance.

Support break/fix hardware failures, coordinating vendor(s), change requests & ensure system support and application support groups are aware of any issues with the hardware.

Manage the Data Center incident queues, and ensure timely turnaround time for incident resolution to agreed standards

Supporting data center provisioning services and hardware lifecycle management procedures which includes system decommissioning, asset disposal and maintaining certificates of destruction for servers, disks media, etc.

Maintaining strict compliance with established process for system decommissioning, data erasure and asset destruction

Maintaining tracking of deliveries and shipments in our order tracking system in order to manage vendor SLA's and to authorize payment to vendors

Troubleshoot, triage and resolves problems when necessary.

Perform basic problem determinations as it relates to day-to-day operations support.

Maintenance of configuration database for Data Center and remote office assets

Supporting data center capacity management initiatives to ensure we maintain accurate forecasts for data center capacity

Maintain compliance to avoid risk of system outages or, compromised data.

Monitor assigned incidents and changes; ensure compliance with Service Management and Provisioning SLAs.

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What you need to have: -

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Standard 40 hour week, shift Monday - Thursday 10pm to 9am. Duties of role require the flexibility to include weekends for which overtime is payable.

5-7+ years' experience working in a mission critical data center environment

Broad based knowledge of varied and diverse IT platforms and technologies - we are not looking for an in depth specialist in any areas except that of Data Centers

Ability to work in a fast-paced, 24/7/365 data center mission critical environment with rapidly changing priorities.

Excellent communications with others, especially regarding technical matters

Ability to understand your audience - from technical specialists up to CxO level management

Knowledge of telecommunications technologies, systems, and circuits

Data center skills and experience in installing/moving equipment and cabling on a large-scale basis

Ability to work independently and manage multiple priorities

Ability to understand server down impact and escalate issues appropriately

Ability to follow established Processes and Procedures

Ability to troubleshoot issues

Provide support for all systems and applications hosted in the Global Data Centers

Strong process and service delivery principles

Understanding of ITIL operating principles

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Keywords: RSC Solutions, Providence , Data Center Operations Manager (Hours: 10PM to 9 AM M-Th), Executive , Franklin, Rhode Island