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Health Center Director (FQHC Practice Manager)

Company: Providence Community Health
Location: Providence
Posted on: June 25, 2022

Job Description:

Providence Community Health Health Center Director (FQHC Practice Manager) Employee - Full Time Leadership-Director Olneyville, Providence, RI, USAs PCHC readies to open our 9th Health Center, this is a great opportunity to join PCHC as leader of our Olneyville Health Center, one of our original Health Centers! You will report directly to the AVP, Site Operations, and be responsible for the delivery and oversight of all patient care services within the the scope of their health clinic(s) and/or specialty services, maintaining broad responsibilities for all medical and non-medical administrative functions and overseeing all aspects of practice operations including financial performance. Work collaboratively with leadership to develop budget and adherence to budget management. Support implementation of new programs and services through resource planning and allocation. Ensure clinic compliance with regulatory standards. PCHC has been voted Best Places to Work by our staff 6 years in a row! Education / Licensure / Experience: Bachelor's degree required.Active RN license with nursing experience preferred, but not required.Master's degree in management or health related field preferred.Minimum of four years hospital, medical clinic or community health experience plus a minimum of two years supervisory experience required.Essential Duties & Responsibilities:Oversee clinical operations with respect to appointment scheduling, patient flow, and medical records. Responsible for maintaining efficiency through provider scheduling; managing urgent care, and identifying gaps in services.Strengthen triage program for all medical specialties by identifying needs for trainingMaximize use of available staffing resources. Arrange for staff coverage where needed. Work closely with AVP to analyze the delivery of patient care services and to identify strategies to fill identified gaps.Coordinates staff training, orientation of new staff and retraining to further the professional development of the staff and improvement of patient care delivery.Supervise nurses, health center assistants, aides, counselors, medical records staff, security, housekeeping front desk staff, including discipline and grievance resolution, performance evaluations, competency reviews as well as on going reviews. Serve as liaison for HMOs, incorporate programs and services offered by HMOs into our system of patient care, keep current on membership's financial incentives and cost saving strategies.Maintain a professional working environment and conduct monthly center staff meetings. Provide the structure and role development to foster the delivery of quality patient care.Interview and recommend for hiring all nursing and paraprofessional clinical and health center staff.Coordinate and supervise clinical students, AmeriCorps members and volunteer placements.Attend required meetings and participate in committees involving delivery of care as required/requested.Serve as neighborhood liaison.Develop procedures and protocols under the guidance of the AVP to enhance patient education and patient adherence to recommendations.Participate in professional activities and maintain professional affiliations to keep self and staff abreast of professional, medical and technological trends/changes.Implement Quality Improvement and Risk Management activities, specific to the ambulatory parameters of patient satisfaction, accessibility, continuity of care and appropriateness of service.Provide input to the AVP regarding long term planning and promotion of PCHC mission of providing quality medical care.Work collaboratively with the Providence School Department, RI Department of Health as needed.Maintain high standards of care while cultivating clinical empowerment as well as supporting and facilitating an interdisciplinary team approach to the delivery of care.Provides leadership and direction for the development of strategies to promote retention and recognition of nursing excellence that is consistent with PCHC's mission, vision and values.Provide guidance for the practice of nursing throughout the organization by ensuring consistency in the standards of practice through collaboration with AHCD, Medical Director and Chief Medical Officer.Assist the Chief Medical Officer and Medical Director with policy and procedure updates as it pertains to clinical practice.Support the implementation of policy and workflow change.Assists in maintaining quality initiatives and high standards of care.Oversee the implementation of clinical procedures.Essential Skills / Qualifications: Ability to work collaboratively and productively with professional and clinical staff requiredDemonstrated "hands on" leadership, management ability and supervisory skills.Skills in motivating individuals and developing group cohesiveness.Demonstrated ability to deliver and execute decisionsDemonstrated problem solving ability including skills in planning, organizing, and prioritizingExperience in managed care coordination of services.Commitment to working in community health with the challenges of a high risk and often uninsured and diverse patient population required.Computer literacy (Microsoft Word and E-mail) required.Experience setting direction for department and managing staff performance Planning, organization, and implementation skills- experience managing multiple concurrent priorities.Bilingual (Spanish) skills and bicultural experiences strongly valued.EOE: M/W/D/Vstandards.PCHC is EOE/M/F/D/V/SOPI183124399

Keywords: Providence Community Health, Providence , Health Center Director (FQHC Practice Manager), Executive , Providence, Rhode Island

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