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Manager, Social Technical Operations

Company: Fidelity Investments
Location: Smithfield
Posted on: August 4, 2022

Job Description:

Job Description:The RoleIf you are looking for an opportunity to combine your technology, operations & IT skills with a passion for social and marketing, we want to hear from youThis role, in the Personal Investing (PI) Marketing and Media Channels organization, is part of a client-obsessed team tasked with the ongoing strategy and operation of client-facing social activities that drive business results. The social operations manager acts as tech-ops glue between our Social, Media, Technology, and Customer Service teams. This person will be responsible for managing the configuration of our social profiles and marketing technology platform(s), vendor engagement for these platforms, and supporting the team's technology and operations to help evolve our social capabilities. In addition, this role will support the team to ensure compliance and regulatory requirements are anticipated and met.The Expertise and Skills You Bring 3-5 years of technology/operations support experience.Knowledge of existing and emerging social platformsPassion for owning outcomes, working across multiple teams and skillsetsAn entrepreneurial approach, with a marketing technology background, highlighting a track record of driving efficiencies through optimization and process automation.Strong communication, interpersonal and presentation skills.The ability to develop and maintain technical documentation for internal processes and policies.Capable of multi-tasking across multiple initiatives.Experience seeking innovative ways to help associates.A talent to thrive in a fast-paced environment and are easily adaptable to change.Desire to stay on top of industry trends in social marketing technology and provide well-informed recommendations to team members.Adept at explaining technical requirements in simple terms, both verbally and as part of presentations to Senior LeadershipExperience with Agile practices and Jira a plusKnowledge of Financial Service Industry and our offerings preferredExperience with regulatory compliance is a plusThe TeamThe Social Operations Manager is a critical role within the Social Squad responsible for connecting with our customer service and technical squads to support a variety of operational functions for social platforms and social care initiatives.The team is responsible for evolving the technical and operational aspect of social capabilities for the organization. We help maintain our marketing technology platforms, and our policies and procedures with a focus on optimization and driving efficiencies for both our team and our associates servicing our clients on social. This role works closely with our Compliance teams to understand regulatory requirements related to data retention and supervision in order to create supporting procedures and systems.Certifications:Company OverviewFidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.Join UsAt Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a Best Place to Work in 2022. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.Many of our associates are continuing to work remotely temporarily due to COVID-19. When Fidelity employees eventually return to the office, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we're calling "Dynamic Working."We invite you to Find Your Fidelity at Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email toaccommodations, or by calling 800-835-5099, prompt 2, option 3.PDN-96e00307-b46d-4441-9323-bde935012f9c

Keywords: Fidelity Investments, Providence , Manager, Social Technical Operations, Executive , Smithfield, Rhode Island

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