Sr. Digital Product Manager Onsite Search Optimization

Company: CVS Health
Location: Cumberland
Posted on: August 4, 2022

Job Description:

Job DescriptionThe Senior Digital Product Manager for Onsite Search Optimization is responsible for developing the digital program vision/strategy and ensuring product stakeholder's needs and expectations are met as part of the onsite search team.This is an instrumental role in transforming how our customer's will perceive and interact with CVS.com via building and optimizing a best-in-class onsite search capability. Accountable for identifying customer needs, prioritizing program features, and guiding the general flow of work through the program. To perform the role, they are expected collaborate very closely with other Product Managers, Release Train Engineers, Product Owners, and critical stakeholders in a scaled agile environmentThis role will own building the insights pipeline and capabilities to optimize the onsite search capability at scale.Responsibilities:Agile Release Train Feature's Vision, Strategy, and Roadmap Ownership and Development -Makes decisions, in partnership with senior business leaders, on digital investments and priorities-Develops business cases, makes recommendations, and defines what success will look like for Epics that are critical to driving value for CVS Health strategic priorities.-Sets and owns vision and roadmaps for their team as well as provides subject matter expertise and guidance on the product strategy to scrum teams and leaders -Responsible for translating customer and business needs into short term and long-term product direction (outcome roadmap) -Assures product strategy is followed from internal pilots to external launch-Conducts demos to articulate product level strategy to executive level stakeholdersProgram Backlog Ownership/Prioritization -Partner w/ other areas including architecture design, and engineering to lay the groundwork for future feature delivery-Prioritizes and aligns the efforts of agile product teams and epics/features associated with programs - managing the flow of work through the program and into the program backlog.-Owns the program backlog to drive value pricing, licensing, and ROI -Identifies dependencies among the teams -Works with RTEs, when roadblocks occur, to problem solve and develop mitigation plans -Escalates risks and issues to program backlog to stakeholder along with providing recommendations on tradeoffs and solutions-Establishes feature acceptance criteria.Trend Monitoring and Customer Value Assessment -Responsible for researching, interpreting and communication the internal voice of the customer to the teams on the train. Keeps apprised of customer needs through interaction with the customer and business stakeholders by conducting interviews, surveys, brainstorming sessions, trade studies, and market research-Performs industry research, as necessary, to keep senior stakeholder and teams apprised of the competitive landscape as well as support feature development. Releases and Program Increments Defines, sets, and drives program increment prioritiesResponsible for release definition as well as works with release management, where applicable, to decide when enough value has been accrued to warrant a release to the customer participant in biweekly System DemosSets goals in the assessment of Metrics, including evaluation of business value achieved versus plan including evaluation of business value achieved versus plan, and are active participants in the inspect and adapt workshop.Required Qualifications5+ years required of experience building consumer-facing products at large scale.3+ years of experience with web analytics platforms and driving insights from data (adobe, google, etc.).5+ years of Digital Product Management experience.2+ years of experience taking on end-to-end product ownership and successfully delivering results in a dynamic and complex environment.2+ years web and app experience. 2+ years of Front-End and User experience.2+ years of Agile experience.2+ years of experience using quantitative skills with the ability to link product design and features to strategic objectives while using hard data and metrics to substantiate assumptions and recommendations.This is a remote career opportunity.Able to travel up to 10% annually.COVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred QualificationsPerformance Management and Leadership experience.Experience working with data science and machine learning teams to drive business outcomes.Experience working with onsite search (internal search) as a platform.Strong mathematical, analytical, and writing skills to compare data and analyze tactics to maximize results. Understanding of customer acquisition, conversion, and engagement funnels. Excellent at both quantitative and qualitative analysis. Strong ability to frame issues, drive appropriate analyses, and make clear impactful decisions.Time management and organizational skills. A willingness to collaborate and cultivate relationships with third-party vendors. Ability to set and keep deadlines for highly complex projects with multiple stakeholders. Extreme attention to detail and ability to follow through.Ability to communicate information clearly and concisely to both technical non-technical audiences, including leadership.Ability to thrive in a fast-paced environment and to work independently and within a team.SAFe or scrum certification.EducationBachelor's Degree in Business, Technology, Finance, Engineering, or related field or equivalent work experienceBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors--- support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Keywords: CVS Health, Providence , Sr. Digital Product Manager Onsite Search Optimization, Executive , Cumberland, Rhode Island