Manager, Client Services

Company: Rhode Island Quality Institute
Location: Providence
Posted on: August 4, 2022

Job Description:

Description:Are you seeking a role to connect with others while providing exceptional client service and making a difference? At RIQI, our staff is committed to improving health and healthcare in the RI Community by providing and protecting trusted data and information. Consider joining our dynamic team today!WHAT WE DO:The Rhode Island Quality Institute operates Rhode Island's Health Information Exchange (HIE) and is the state-designated Regional Health Information Organization (RHIO). We are a center for collaborative innovation that enables the best healthcare in Rhode Island making available trusted data and information. With a wide array of services available, we facilitate improvements in health and healthcare through initiatives that support care coordination, reduce medical errors and waste, advance quality measurement, and engage patients and families in their care.We have proudly been recognized as a Best Place to Work in RI and foster a culture that embraces our core values of Transparency, Innovation, Reliability, Accountability, and Making a Difference.RIQI BENEFITS & PERKS:Work from home opportunity; flexible work scheduleMedical, Dental, and Vision insuranceGenerous Paid Time Off, Sick Time, and Holidays401(k) Plan with Employer MatchingLife Insurance and Disability coverageEmployee Assistance PlanAnd more!WHAT YOU WILL DO:Reporting to the Senior Director, Product Strategy & Growth, you will be responsible for developing and managing strong relationships with our clients and stakeholders, with an emphasis on supporting public health. You will also address client and stakeholder queries and identify and close on new business opportunities among existing clients and stakeholders. This role will liaise with cross-functional internal teams to improve the entire client and stakeholder experience through successful implementation and delivery of RIQI programs and services in advancing public health goals. Additionally, you will be responsible for performance reporting, service utilization, and contracting.Partners with RIQI Senior and Executive Leadership and external organizations to develop and execute client service plans.Establishes, maintains, and cultivates relationships with healthcare community and existing stakeholders.Delivers exceptional client and stakeholder service on a day-to-day basis with the goal of maintaining their overall satisfaction.Serves as a liaison between clients and stakeholders and cross-functional internal teams to ensure the timely and successful delivery of RIQI products and services according to customer's needs.Leads assigned client contract development, negotiations, and renewal efforts.Develops and manages projects associated with business development opportunities.Identifies trendsetter ideas by researching industry and related events, publications, and announcements.Forecasts and tracks key account metrics.Assigns and supervises tasks and responsibilities among staff.Provides regular coaching, communicates expectations, and provides feedback to staff.Evaluates and manages staff performance and recruitment.Performs other related duties and special projects as assigned.Requirements:Bachelor's degree in business, management, or a related field.Minimum five years' experience in healthcare/public health client or program management work.Healthcare experience or knowledge of healthcare business (i.e., working with hospitals, physician practices health centers, managed plans, etc.).Demonstrated effective leadership experience.Desired QualificationsDemonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization.Proven ability to manage multiple projects at a time while paying strict attention to detail.A high level of proficiency with software including but not limited to: Microsoft Office productivity software such as, Microsoft Visio, Project, PowerPoint, and Excel.Comfortable working with cross-functional teams at all levels of an organization to obtain knowledge that facilitates problem resolution.Strong data analysis, writing, and oral presentation skills.Exceptional organization and time management skills.RIQI is an equal opportunity employer that values diversity, equity, inclusion, and belonging.PI186512863SDL2017

Keywords: Rhode Island Quality Institute, Providence , Manager, Client Services, Executive , Providence, Rhode Island