Career Center Manager
Company: The WorkPlace
Posted on: August 7, 2022
EOE STATEMENT: We are an equal employment opportunity employer.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin,
disability status, protected veteran status or any other
characteristic protected by law.
Job Title: Career Center Manager
Reports To: VP Operations
Location: netWORKri - West Warwick
Salary Grade : $55,000- $60,000
While delivering innovative solutions, exceptional service, and
trusted results, the Career Center Manager (System Manager) will
provide support to the VP of Operations related to the
implementation, management, and operation of the One-Stop Center
system in the Greater Rhode Island Workforce Development area as
governed by the Workforce Innovation and Opportunity Act (WIOA).
This position is responsible for ensuring that the service delivery
system at the comprehensive One-Stop Center and the affiliate sites
fully integrate the services, protocols, and quality standards that
conform to the local board's Strategic and Operations plans and
The System Manager shall support the local board's structure for
the design and implementation of customer services within the
One-Stop System. This position will coordinate the service delivery
of the partners and service providers of the centers as part of the
daily operations. The System Manager will perform professional and
technical work monitoring performance to ensure contract
compliance, quality of services provided, and positive
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other
duties may be assigned.
Manage the daily operations of the One-Stop building to include
hours of operation, coordinate and schedule facilities usage such
as, but not limited to classrooms, work areas, resource center, and
assessment and conference rooms. Coordinate the timely and
efficient handling of incoming telephone calls by staff, arrange
and coordinate the staffing of a resource area for us by the public
and coordinate the delivery of workshops conducted by partner staff
that will enable One-Stop customers to become job and training
Work with the VP of Operations to ensure the One-Stop system is
fully aligned with WIOA State and local plans. Collaborate with the
local Workforce Development Board (WDB) on oversight of the
One-Stop center and enforce the WDB's policies.
Develop cross-referral protocols in partnership with One-Stop
partners and community service providers and coordinate a triage
system for One-Stop customers that best directs them to the most
appropriate services offered by all partners via a single point of
Foster partnerships within the One-Stop center to function as a
multi-agency team and promote and participate in collective
accountability that recognizes both system outcomes and individual
partner's program outcomes.
Outreach to bring in additional resources to the One-Stop. Ensure
to follow branding protocol and compliance with Americans with
Disabilities Act (ADA) accessibility standards and present a
professional, well-maintained environment. Outreach to businesses
to educate them about the services available throughout the
Collaborate with the appropriate entities, including local board
staff and Business Workforce Center staff to provide business
access to information on a variety of workforce topics in order to
create more business demand driven system.
Provide access to businesses for in person opportunities to meet
with jobseekers and access to screened jobseekers based on the
employers' skill requirements through the employRI.org system.
In partnership with the VP of Operations and partners develop the
training materials for systems and programs and lead professional
development initiatives. Facilitate training sessions among
One-Stop partners where each partner's programs and detailed
procedures will be made known to all of the other partners.
Evaluate customer satisfaction (jobseekers and businesses). Collect
feedback from organizations whose clients are served by the
One-Stop System. Increase customer satisfaction by developing flows
and processes that are driven by the feedback collected.
Facilitate problem-solving and continuous improvement activities
for the One-Stop Center. Design, develop and implement quality
improvement procedures. Recommend improvements.
Serve as a liaison to partners, prospective employers, training
programs, and the customers.
Provide other services as assigned.
Responsible for own work, oversight, and coordination of activities
within the One-Stop System.
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
EDUCATION and/or EXPERIENCE
Bachelor's degree or equivalent from four-year college; or two
years related experience and/or training; or equivalent combination
of education and experience.
Ability to read, analyze, and interpret general business
periodicals, professional journals, technical procedures, or
governmental regulations. Ability to write reports, business
correspondence and procedure manuals. Ability to effectively
present information and respond to questions from groups of
managers, clients, customers, and the general public.
The ability to understand and display proficiency in software such
as Microsoft Word, Excel and PowerPoint. Ability to use Microsoft
Outlook for email and scheduling. Ability to master funder's data
reporting systems as required.
OTHER SKILLS AND ABILITIES
Bilingual Spanish language preferred
CERTIFICATES, LICENSES, REGISTRATIONS
Experience with Workforce Opportunity and Innovation Act (WIOA)
and/or other One-Stop System programs. Experience working in a
One-Stop System in any role.
LOCATION: RI, Providence
Keywords: The WorkPlace, Providence , Career Center Manager, Executive , Providence, Rhode Island
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