Senior Director, User Experience (UX)
Company: Ad Hoc Team
Posted on: November 24, 2022
Ad Hoc is a digital services company that helps the government
better serve people through modern technology and product
development practices. Some examples of the services we support
include Healthcare.gov and VA.gov, both of which are used by
millions of people. We help implement modern technologies that
government agencies are increasingly interested in, bringing in
best practices as we do: among other things, this includes API
design, implementation, and governance; platform infrastructure for
developers; responsive, accessible websites; and mobile
Our company is growing quickly with close to 100 practitioners
across our research and design disciplines. We are looking for a
Senior Director of Experience who can help evolve the culture,
perspectives, practices, and systems that will enable us to deliver
impact at scale. The Senior Director of Experience is the leader
and cultural steward for our experience disciplines at Ad Hoc.
These include our practitioners in our research, design, content,
and accessibility disciplines. This role weaves together
perspectives and skills across these teams to ensure that our
solutions are grounded in human-centered design, and are designed
to easily work for all the people who use them. Experience is a
multidisciplinary approach that encompasses all of the humans who
interact with the services we build, including those who provide
the support and oversight, and the processes and systems that drive
The Senior Director of Experience will work alongside the Client
Success leadership from our other disciplines including product,
engineering, and data to guide a unified experience for how we work
at Ad Hoc. Finally, this role will serve as a public-facing
evangelist for more effective user and developer experience
practices within government and drive thought leadership in these
Successful candidates will have a track record of building
high-performing research and/or design teams as well as leading at
scale. The willingness to dive in and build new systems and
processes, sometimes from scratch, is essential, as is leading
through influence within a matrixed environment. Previous
experience working in a client services organization (i.e.,
consulting or a digital agency) is helpful but not required, as is
interest in working with the government. This role reports to the
VP of Client SuccessWhat You'll Do
- Articulate a forward-thinking vision for people's experiences
- Define, develop and execute a plan to evolve our approach to
experience, by developing new capabilities and approaches that meet
the needs of our people and the market.
- Bring a strong perspective on how user-focused systems thinking
can make possible a unified, cross-functional, approach to
improving digital services.
- Define and create the frameworks and processes that help us
learn, build, and measure how we work.
- Develop artifacts and other content that highlights the value
of Ad Hoc's approach, and codifies lessons-learned.
- Develop the core approaches that guide how our research and
design disciplines work together, and which support the health and
well-being of the experience discipline at Ad Hoc.
- Lead a team of discipline-specific Directors that enable our
business units to deliver successfully, and with excellence, across
a wide portfolio of programs.
- Define and communicate the impact of the experience at Ad Hoc
across a wide portfolio of programs.
- Ensure that team members have clear pathways for growth and
that we have the necessary supporting systems in place to support
performance at scale. Evolve the experience team's career ladders
- Serve as a coach, mentor and role model for Ad Hoc's senior
research and design staff.
- Promote knowledge-sharing across disciplines and teams; develop
artifacts and other content that highlights the value of Ad Hoc's
approach, and codify lessons-learned.
- Support recruitment and staffing processes
- Identify organizational roadblocks inhibiting success.
- Help define, manage and deliver on key initiatives that support
operational needs within the company in partnership with other
groups within the organization.
- Promote knowledge-sharing across technology disciplines and
across the company. Align perspectives and work together
cross-functionally to achieve our mission.
- Work with business, program, and practice leadership to guide
the direction of the experience practice as it's defined by Ad Hoc.
Develop experience-driven strategies that support Ad Hoc's business
- Help our business grow in the right way by supporting growth
efforts, as needed, to ensure that the capabilities and interests
of our people align with the work we pursue.
All Ad Hoc Leaders are expected to embody Ad Hoc's core values in
their leadership and to hold their team accountable to the same. Ad
Hoc Leaders are expected to ensure we are always growing by
tackling hard problems, being strategic and learning from others.
Ad Hoc Leaders are expected to lead with humility. This involves
being there for their teams, having a perspective, and
demonstrating low/no ego in their leadership.
What You'll Bring
- 8+ years working within a user experience-focused function
(research and design) or a closely related role
- 3+ years experience leading a mid-sized experience
organization, or equivalent
- Experience leading an organization at scale (Multi-team
environment. Lead of leads experience.)
- Proven experience leading, or a strong understanding of,
multiple user experience disciplines including research, design,
user experience, content writing, user success, etc.
- Strong understanding of modern design and research practices,
design operations, and human-centered design.
Although this position is remote, team members in this role are
expected to occasionally attend in-person team events, client
and/or partner meetings as required by business needs. In-person
attendance at these meetings and events is an essential function of
this role as a leader of people at Ad Hoc.
- Company-subsidized Health, Dental, and Vision
- Vanguard 401K Plan
- Unlimited Vacation
- Continuing Education/Annual Conference Attendance Stipend
Ad Hoc LLC is an Equal Opportunity/Affirmative Action Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, national origin, ancestry, sex,
sexual orientation, gender identity or expression, religion, age,
pregnancy, disability, work-related injury, covered veteran status,
political ideology, marital status, or any other factor that the
law protects from employment discrimination.
In support of theColorado Equal Pay Transparency Act, and others
like it across the country, Ad Hoc job descriptions feature the
starting range we reasonably expect to pay to candidates who would
join our team with little to no need for training on the
responsibilities we've outlined above. Actual compensation is
influenced by a wide range of factors including but not limited to
skill set, level of experience, and responsibility. The range of
starting pay for this role is $193,796 - $257,801. Our recruiters
will be happy to answer any questions you may have, and we look
forward to learning more about your salary requirements.
Keywords: Ad Hoc Team, Providence , Senior Director, User Experience (UX), Executive , Providence, Rhode Island
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