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Sr Account Manager, eCommerce - Remote in Northeast

Company: United Natural Foods Inc
Location: Providence
Posted on: November 25, 2022

Job Description:

Who is UNFI?



Do you want to be a part of a mission that matters? UNFI is North America's Premier Food Wholesaler with 58 distribution centers, 2,200 trucks on the road every day, 4,950 deliveries per day. We transform the world of food for our associates, customers, suppliers, and the families we serve every day. With deeper full store selection and compelling brands for every aisle, built on an unmatched heritage in great food and fresh thinking. Smarter food solutions, from fulfillment to insights and beyond, that help entrepreneurs and major brands alike unlock their full potential and transform their businesses - for the better. Better Food. Better Future.



Job Overview:



The Sr Account Manager, eCommerce is responsible for sales in assigned accounts. They manage, direct, and coordinate all sales plans and programs and an eCommerce Analyst direct report. The Sr Account Manager will create partnering relationships of trust, integrity, customer satisfaction and loyalty and ensures customer compliance. They collaborate with their teams to achieve the objective of growing eCommerce sales.



Job Responsibilities:



Account Management & Sales Planning (25%)



* Drive eCommerce revenue & profit margin performance through both the key customer channel and fulfillment



services



* Manage, target and secure new sales opportunities and servicing of existing accounts.

* Forecast profit, volume growth and other related goals as determined. Assist with the preparation of a sales



budget for assigned accounts.



* Makes key decisions on addressing and identifying customer needs and concerns for assigned accounts



Deliver Account Results (20%)



* Analyze sales reporting and create strategies to drive sales.

* Partner with IT and leadership to help steer the direction of enabling technologies within the digital ecosystem.

* Develops and maintains Joint Business Plans that drives sales and profit margin.

* Responsible for sales and profit margin results for assigned account(s).

* Focuses plans to drive sales and profit margin across product and services



Manage Execution(20%)



* Conduct regular reviews of sales activities and effectiveness. May develop promotions and incentives to increase



sales and improve performance.



* Partners with cross-functional team of resources to ensure account goals are achieved.

* Works collaboratively with Merchandising, Subject Matter Expert's and Services leaders to ensure department sales specialists are supporting their account goals.

* Works collaboratively with technical and operational teams to ensure order accuracy and customer experience



standards are being met.



Manage Relationships (15%)



* Create and maintain partnerships with vendor, broker, and other trade partners.

* Meet or exceed client expectations and established deadlines.

* Drives proactively the company's initiatives to ensure the success of the customer.

* Focuses efforts on mutual sales and profit growth.

* Owns a territory of core customers



Project Management (15%)



* Oversee development, coordination, and implementation of customer-facing digital partnerships with other internal departments.

* Work collaboratively with internal business partners across organization, often leading without authority and creating buy in to common project goal



Provide Direction & Manage People (10%)



* Lead assigned direct report(s) through effective objective setting, delegation, and communication

* Manage direct report(s) to established metrics

* Responsible for selection, training and mentoring current and new team members within assignment

* Performs other relevant job duties as required.



Job Requirements:



Education/ Certifications/or Equivalent combination of education training and experience:



* Bachelor's/ Master's degree in related field



Experience:



* Minimum 2 years sales experience preferred

* Demonstrated ability to drive new business and close sales

* Organized and systematic in approach to driving the business

* High attention to detail with ability to design and implement disciplined business processes

* Development and execution of business plans, sales plans, and/or commission programs

* Understanding of sales forecasting, programs, promotions, and related techniques

* Understanding of margin and company profitability

* Resiliency, resourcefulness and drive to achieve in a startup type business environment

* Proven track record of meeting and exceeding customer expectations

* Entrepreneurial and strategic leadership experience with the ability to work within a dynamic, fast-paced and innovative environment

* Proficiency in Microsoft Office Suite and company sales systems

* Understanding and knowledge of products



Knowledge/ Skills/ Abilities:



* Excellent communication, negotiation, preparation, and presentation skills

* Ability to lead without reporting authority

* Ability to interact at all levels of the business

* Able to manage and coordinate projects

* Aptitude for financial reporting

* Able to exceed at: customer service skills, problem solving, attention to detail and organizational skills

* Travel is required by plane, train and car



All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status. UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. - M/F/Veteran/Disability. VEVRAA Federal Contractor.



Additional Information



* Schedule: Full-time

Keywords: United Natural Foods Inc, Providence , Sr Account Manager, eCommerce - Remote in Northeast, Executive , Providence, Rhode Island

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