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Senior Manager, Product Management

Company: Fidelity Investments
Location: Smithfield
Posted on: November 26, 2022

Job Description:

Job Description: The RoleDo you want to be part of a team that transforms the trading and investing experience for its customers? Do you want to define the future of brokerage products and experiences that will surpass our competitors? Are you an analytically minded individual who is intellectually curious, thinks critically, takes initiative and has a passion for learning new skills? With the constantly evolving competitive landscape within financial services, the rise in mobile investing and Fintech disruptors, there is constant demand for strategic problem solvers with analytical skills to drive new initiatives. Come join a world-class brokerage team and work in an agile way to inform the creation of the best customer experiences and go-to-market strategies in the Financial Services industry. The Team Our team is a collection of specialists with a mission to provide an outstanding digital experience, investment tools, brokerage operational support, marketing activities and other services to independent investors. Your Role As a member in the Brokerage Chapter member, you will be part of on an agile inter-disciplinary team (e.g., product development, analytics, communications, marketing, experience developers, etc.) within the Personal Investing business at Fidelity. Additionally, you will develop expertise in the brokerage experience with your analytic and research skills to understand the needs of Fidelity s self-directed investors. You will serve as a business analyst in the Acquisition & Loyalty product area, supporting a Strategy & Experience team that is delivering a student-targeted mobile app and runs the Fidelity Rewards+ loyalty program. This team defines product & program strategy, learning agenda, implementation and backlog prioritization. Through research, analysis, and collaboration with partners, this team identifies features, capabilities, and creates an end-to-end experience that drives acquisition & loyalty to Fidelity. As a member aligned to the brokerage chapter, you will also develop & deepen expertise around Fidelity s self-directed investors. And will bring expertise to your team to unearth new opportunities to improve the current research and the trading experience. You will use your skills to analyze competitors, the current experience and investors behaviors at every touch point (web, mobile, IoT, phone, branch, etc.) to help understand the investor s needs.You will partner with marketing, technology, sales and business colleagues in a consultative manner to determine needs, innovative and insightful tools, construct learning agendas, manage initiatives and deliver meaningful insights for all levels of management. The Expertise and Skills You BringYou are an upbeat, results-oriented teammate who is client obsessed and loves working collaboratively to craft and deliver outstanding client experiences on high visibility projects for senior Fidelity leaders!

  • Bachelor s degree with minimum of 5 years professional experience and strong financial services experience
  • An innovative thinker who thrives on a mixture of strategic visioning and hands-on execution and who strikes the balance of pace over perfection with precision & attention to detail
  • Proven track record of problem solving and transforming complex ideas into accessible concepts through thoughtful analysis and storytelling with ability to deconstruct concepts into in implementation steps / stories with measurable acceptance criteria
  • Proven track record of working cross-functionally; illustrating the ability to lead projects, appropriately exert influence, build consensus/alignment across teams and achieve measurable results without direct authority.
  • Prior experience leveraging customer insights to define strategies and target outcomes, including research, journey mapping, consumer preferences/behavior, competitive/industry trends, and product management
  • Demonstrated understanding of drivers of customer loyalty and behavioral change, based on background in data science and industry insights
  • Possess excellent communication, negotiation and diplomacy skill, and strong informal influencing skills.
  • Business analyst and system analyst experience preferred
  • Familiarity with Agile processes & tools, including strong story-writing skills
  • Ability to find opportunities for innovation and taking thoughtful risks to get the work done better and faster
  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences Within your Team Role, you will:
    • Create, develop and implement innovative program features, benefits, and initiatives to deliver against loyalty KPI's and lead the successful roll out across all customer touch points while managing internal & external partners
    • Develop and leverage data-driven insights based on member, client and industry analysis, behaviors and trends to inform strategic roadmap, functional enhancements, and testing plans
    • Draw on expertise and continued learning to embed a loyalty-centric mind-set and a shared understanding of behavior change and loyalty drivers along with a discipline of ongoing measurement.
    • Manage ongoing core loyalty and reward program features, including interfacing with the product and operations teams, technology, data science, customer service.
    • Leverage quarterly rotation in Q&A / production support to stay in-tune with customer & associate needs and support day-to-day operations of the program
    • Exercise strong program management, analysis, and process improvement skills, to lead initiatives with multiple internal and external dependencies
    • Utilizing strong skills in JIRA, Mural, PowerPoint, and ExcelCertifications: Company OverviewFidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.Join UsAt Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award , we have been recognized by our employees as a Best Place to Work in 2022. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we're calling " Dynamic Working ."We invite you to Find Your Fidelity at .Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3.

Keywords: Fidelity Investments, Providence , Senior Manager, Product Management, Executive , Smithfield, Rhode Island

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