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Manager, Constitution State Services

Company: Travelers Insurance
Location: Providence
Posted on: March 15, 2023

Job Description:

Who Are We?
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Marketing, Operations, Sales
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$92,200.00 - $152,200.00
Target Openings
What Is the Opportunity?
The Manager, Constitution State Services (CSS) is responsible for assisting in the implementation and execution of the CSS vision and strategy. The Manager, CSS may be involved with CSS clients and will manage and strengthen the CSS infrastructure to ensure the effective execution of commitments.
This position supports the hybrid work model within proximity of a Travelers office.
What Will You Do?
Implement long and short-term business strategies to effectively achieve profit and growth objectives.
Develop and maintain effective relationships with internal resources (Claim, Risk Control, Operations, RMIS, Account Executives, etc.) to coordinate the delivery of related services to clients.
Participate in the development of strategic business planning activities that are designed to increase the presence of CSS products in the market to achieve overall growth and profit objectives.
Meet with agency and fronting carrier personnel to establish, maintain, and develop positive and productive relationships. Assure that contractual commitments are met and that CSS is afforded ample opportunity for business growth.
Work with other business units, as appropriate, to support CSS needs and financial objectives.
Evaluate and manage fronting carrier relationships (credentialing, contracts, RMIS needs) and respond to carrier and self-insured claim inquiries and requests.
Assist with the evaluation of RFPs for new business opportunities to determine if the prospect fits our preferred appetite (size, industry, etc.) and capabilities.
Assist with the review of each new sold program to confirm that proper documentation is in place and to ensure effective execution of our commitments. Engage applicable business partners as necessary.
Perform other duties as assigned.
What Will Our Ideal Candidate Have?

  • Bachelor's degree

  • 5 -7 years of experience with a TPA service industry, including comprehensive knowledge of industry practices and company operations and distribution channels.

  • Effective and adaptable communication skills and style: verbal, written, personal presentation, and listening. Solid knowledge of Microsoft products and the ability / willingness to learn and use new technology.

  • Experience in using various automation tools and systems to effectively support distribution system management.

    Business Knowledge:

    • Knows how to get things done and acts with a sense of urgency.

    • Solid sales and influencing skills including the ability to close a sale.

    • Superior negotiation skills

    • Clearly demonstrates specific knowledge requirements as defined by business group.

    • Identifies customer needs and take appropriate action to meet those needs.

    • Understands products, financials, objectives and service requirements of business group and can act in a decisive manner to achieve financial objectives.

      Marketing and Pricing:

      • Solid knowledge of technical pricing as respects service products and capabilities.

      • Demonstrated marketing skills necessary to achieve established and stretch business goals.

      • Professionally current.

      • Works effectively with all levels and can easily build new relationships.

      • Able to recognize opportunities to penetrate a new market, take advantage of all important opportunities to increase market share and takes intelligent risks.


        • Establishes strong coalitions and networks both within and outside of the Division/Company.


          • Takes responsibility for decisions and actions.

          • Proven time management, planning and organizational skills.

          • Understands the business and responds to all related issues, concerns and problems.

            What is a Must Have?

            • 5 years of experience within the Third Party Administration (TPA) service industry with comprehensive knowledge of industry practices and company operations and distribution channels.

            • 3 years of TPA sales and/or claim experience.

              Employment Practices
              Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.
              If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ( so we may assist you.
              Travelers reserves the right to fill this position at a level above or below the level included in this posting.
              To learn more about our comprehensive benefit programs please visit .

Keywords: Travelers Insurance, Providence , Manager, Constitution State Services, Executive , Providence, Rhode Island

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