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Lead Director, Labor Relations

Company: CVS Pharmacy
Location: Providence
Posted on: November 16, 2023

Job Description:

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors--- support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Position SummaryThe Lead Negotiator is responsible to serve as CVS Health's chief agent in: (a) labor relations and negotiations of assigned unions, (b) the administration of labor relations programs and activities, (c) working collaboratively with union leaders and business leaders to improve colleague experience, (d) aligning labor relations with CVS Health's core values, policies and procedures, (e) overseeing negotiation teams, (f) interpreting and applying contract language, and (g) implementing collective bargaining agreements and settlements. This includes defining objectives and development of appropriate negotiation strategies and tactics to achieve cost effective and competitive labor agreements, contract administration, grievance and arbitration administration and preparation. This position also provides support to the respective management team and is responsible for administering, safeguarding, and training supervisors and managers on the labor agreement.Responsibilities:

  • Negotiating collective bargaining agreements.
  • Managing, with other stakeholders, the grievance and arbitration process to ensure thorough, timely and effective adjudication of employee complaints and grievances and working with management and union leaders to resolve disputes for assigned unions.
  • Overseeing labor agreement administration including advising operating management on disciplinary and contract interpretation issues to ensure compliance with local labor agreements, assisting management in developing policies and systems consistent with maximizing management flexibility.
  • Maintaining positive relationships with union leadership.
  • Providing advice on overall employee relations activities.
  • Working with Business Units and Corporate Human Resources (benefits, compensation) to ensure alignment with corporate policies and procedures during the negotiations process.
  • Contributes to applicable employee communications.
  • Develops / delivers targeted training, as needed.
  • Supports Diversity, Equity & Inclusion initiatives.
  • Ensuring compliance with the National Labor Relations Act and other applicable laws.
  • Other responsibilities as directed.Required Qualifications
    • 10+ years professional work experience required with labor relations experience including Chief Spokesperson experience.
    • The ability to travel 50%+ (including overnight and plane travel)
    • Experience in all aspects of human resources, employee relations, company/union relations and employment law.
    • Proven leadership and demonstrated knowledge, skill and experience in contract language / negotiations, arbitration, grievance, employment / labor law.
    • Experience in the administration of the grievance and arbitration processes.
    • Experience preparing cases for arbitration is required; experience in presenting arbitration cases preferred.
    • Experience in union elections, NLRB procedures, and related work.
    • Ability to translate legal/labor law, contract, policies to coach managers in resolving day-to-day issues.Preferred Qualifications
      • *Ideal candidate would reside near an airport*
      • JD or master's degree preferred.
      • Excellent interpersonal skills with the ability to work both independently and in a team environment; proven ability to work and communicate with all levels of the organization from the hourly employees to executive management.
      • Above average computer and systems knowledge (HRIS, MS Office and Outlook).
      • Demonstrated change leadership.
      • Ability to identify the "big picture" and set strategy yet extrapolates to the tactical.
      • Detail-oriented with very strong organizational skills and ability to prioritize multiple projects in a fast-paced, deadline-oriented environment.Education
        • Bachelor's degree in Human Resources, Industrial Relations, Business Administration, or related discipline required; JD or master's degree preferred.Pay RangeThe typical pay range for this role is:$100,000.00 - $227,000.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.For more detailed information on available benefits, please visit CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.

Keywords: CVS Pharmacy, Providence , Lead Director, Labor Relations, Executive , Providence, Rhode Island

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