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Strategic Change Enablement Manager - Remote

Company: UNFI
Location: Providence
Posted on: May 9, 2024

Job Description:

Discover What s NextUNFI has embarked on a transformation journey and our Strategic Change Enablement Office is helping to lead the way. Through our transformation, we aim to transform the future of food by creating valuable solutions for our puts the customers, suppliers, and associates.The SCEO is a passionate and innovative group of talented professionals; laser-focused on making a difference and having fun while we do it. Our Why is to achieve amazing outcomes through our people by designing and delivering impactful change strategies across our transformation portfolio. We are a team of creative and collaborative professionals who strive to rethink and redefine our ways of working and we will lean heavily on skills like empathy, curiosity, and authentic relationships to enable our success.The SCEO will play a critical role in enabling the success of our transformation programs by focusing on the people side of change. Unlocking the full potential of our organizational objectives and realizing the intended business benefits of our transformation starts with our people performing at their best. That s where you come in. As a Strategic Change Enablement Manager, you will focus on guiding internal and external stakeholders through change to ensure we achieve our desired business outcomes. This could include changes to business processes, systems, tools, and technology. You will apply a human-centered design mindset to partner with our business and technology sponsors and various end user stakeholders to drive adoption, advocacy, education, and ultimately an amazing customer, supplier, and associate experience.UNFI: Who We AreWe're pioneers who every day deliver new choices that shape the foodscape. We discover what's next. Bold ideas and new possibilities that drive the industry.Better food. Better future.At UNFI, we're inspired by the unexpected. We look at things like our unmatched distribution network and full-storeassortment through a new lens. From gourmet and ethnic to fresh, prepared foods to specialty cheese - we cover everything in the store and your kitchen. Energizing tomorrow, guiding a healthier road ahead.We believe that:Freedom of food choice mattersDiscovering what s next keeps us vitalWe re not afraid to get our hands dirtyWe re here to connect food, people, and the planetNew routes can take us anywhereScale drives our ability to positively impact livesThere is no limit to fresh ideasSustainability is our responsibilityA Bit About YouYou possess a growth mindset and view change as an opportunity for learning and growthYou thrive in a fast-paced, dynamic environmentYou enjoy rolling up your sleeves and getting your hands dirty to solve important challengesYou wake up in the morning with a passion to inspire others to be greatYou understand the importance of collaboration and partnership to enable business outcomesYou strive to connect your work to the big pictureYou not only consider downstream impacts of a change; but also look upstream to address root causesYou possess a positive mindset and often spotlight opportunities that others may overlookA Day in the LifeAs the Strategic Change Enablement Manager, a typical day might include the following activities:Meet with VP of Strategic Change Enablement to prioritize SCEO portfolio and ensure resources are allocated appropriatelyConduct a Strategic Change Diagnostic session with business/technology leaders to diagnose change impacts for a new platform launchReview work product for another SCEO team member and meet to discuss feedback and provide coachingFacilitate a future state journey mapping session to diagnose impacts on end users across a variety of scenariosMeet one-on-one with business function leaders to ensure they are equipped and empowered to sponsor an upcoming transformation programPresent updates on SCEO project portfolio to transformation leaders and executive sponsorsParticipate in regular SCEO team meetings to share project updates as well as change enablement best practices, tips and tricksKey Responsibilities include but are not limited to:Develop strong knowledge base and network of strategic relationships across each UNFI business function supportedProvide oversight of portfolio of high priority, high impact transformation programs to enable user adoption, minimize change resistance and achieve business outcomesSupport workflow of SCEO program portfolio including project intake, scoping, resource allocation, execution and stakeholder managementDesign and execute a range of change management deliverables including (but not limited to):Define & Manage Change Plan: Conduct change impact estimator, develop organizational case for change and create change adoption strategyAssess the Stakeholder Landscape: Identify key internal and external stakeholder groups/individuals, conduct change impact assessment and design communications strategyAlign the Organization: Conduct as-is and future state organizational structure and develop mapping to achieve future state structure and skills/capability levelsCreate Awareness & Understanding: Lead design, development, delivery, and management of communications strategies and plans and support project/program team engagement activitiesFacilitate Learning Program: Develop learning strategy to maximize end user adoption and design/execute training program including tracking and reportingMeasure Progress & Sustain: Design and deploy business/end-user readiness interventions such as pulse surveys, focus groups and stakeholder discussions and facilitate post go-live lessons learned activities such as Retrospectives and KPI measurement and trackingParticipate in the design and facilitation of strategic planning sessions, workshops, and stakeholder interviewsSuccessfully coordinate with supporting dotted line resources to ensure clarity of roles & responsibilities and quality/timeliness of deliverablesProvide oversight and guidance to SCEO team members including review and approval of deliverables, providing feedback on improvement, and supporting development goalsDesired QualificationsEducation/ Certifications:BS degree in Business Management, Organizational Development, IT, HR or other related field. MBA a plus.Experience:5+ years of experience in a role delivering enterprise-wide or global change management programsKnowledge:Strong expertise in organizational change management frameworks; certification in Prosci or other industry leading OCM organizations preferredExpert proficiency utilizing MS Office applications, especially MS PPT and MS ExcelProficiency with survey platforms such as Qualtrics, Survey Monkey, Mentimeter, etc.Proficiency with e-learning design & development using platform such as Articulate Rise, Adobe Captivate, etc.Awareness of design thinking concepts including journey mapping, personas and CX/UXSkills/ Abilities:Flexible and adaptable to learning and applying new ways of working and innovationStrong written, verbal, and interpersonal communication skillsDevelop collaborative relationships with key business partners in a strategic and authentic wayConfidently learn new technology and/or data and analytics platformsMaintain focus and exercise judgement amidst ambiguous conditionsDisplay agility and flexibility under rapidly changing business environmentWillingness and proficiency leading multiple concurrent projects, prioritizing, and communicating appropriatelyInfluence key business partners, stakeholders, and leaders to support the success of initiatives (especially when lacking direct reporting authority)Design and deliver presentations to audiences at all levels, including senior leadershipOversight and collaboration with third party vendorsExperience or familiarity with wholesale distribution or manufacturing environment a plusEstimated travel 10% or less

Keywords: UNFI, Providence , Strategic Change Enablement Manager - Remote, Executive , Providence, Rhode Island

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