Business Support Manager II
Company: Disability Solutions
Location: Providence
Posted on: September 25, 2024
Job Description:
Job Description:At Bank of America, we are guided by a common
purpose to help make financial lives better through the power of
every connection. Responsible Growth is how we run our company and
how we deliver for our clients, teammates, communities and
shareholders every day.One of the keys to driving Responsible
Growth is being a great place to work for our teammates around the
world. We're devoted to being a diverse and inclusive workplace for
everyone. We hire individuals with a broad range of backgrounds and
experiences and invest heavily in our teammates and their families
by offering competitive benefits to support their physical,
emotional, and financial well-being.Bank of America believes both
in the importance of working together and offering flexibility to
our employees. We use a multi-faceted approach for flexibility,
depending on the various roles in our organization.Working at Bank
of America will give you a great career with opportunities to
learn, grow and make an impact, along with the power to make a
difference. Join us!Job Description:Manages diverse administrative
functions usually for a very large, complex department or for a
complete line of business that may be regional or national in
scope, often requiring associates in one or more location.
Functions managed may include: financial control/budgeting and
consolidation, personnel processes, audit/compliance, premises, and
coordination of certain projects, associate training, service
quality, process improvement, business continuity, or
communication. Consults with senior management in evaluating
current methods and developing strategies to implement changes and
improvements. Requires a thorough knowledge of the department or
business units functional area or products. Working knowledge of
general bank policies, programs and procedures and
financial/accounting practices. Generally has full management
responsibility over a relatively large team and may manage one or
more levels of managers.Leads the support/administrative functions
for a somewhat large department usually at a local level.
Responsibilities may include budget analysis and recommendations,
operations analysis, identification and resolution of work flow
issues, associate training, service quality, process improvement.
Resolves personnel, audit and/or budget issues by researching and
analyzing unusual problems, administers bank programs and policies
and provides interpretation to department. Requires an in-depth
knowledge of bank policies and programs and of the departments
functional operations. May direct workflow activities.
- Provides executive business support including governance and
management routines, communications, reporting, ad-hoc analysis,
and presentations for Senior Leaders
- Serves as the point person for coordination of special projects
including All Hands Meetings, Recognition Programs, etc
- Coordinates and drives effective management routines,
overseeing the preparation of relevant materials and talking points
(e.g., Monthly Business Review, All Hands Meetings, Skip Level
routines, etc.)
- Creates key reporting materials and owns the data collection
process
- Reviews and coordinates responses for regulatory management
requests
- Analyzes and provides operational reporting
- Identifies and collaborates on project development and
efficiency opportunities
- Provides guidance and process planning support on employee
engagement and recognition programs and routinesSKILLS
- 5 or more years of experience in business support and risk
management in a complex organization supporting senior
leaders.
- Strong analytical, risk management and organizational skills
with a focus on attention to detail
- Ability to think strategically across the organization to
identify opportunities to improve overall performance
efficiency.
- Ability to decompose complex issues and drive timely decisions,
knowing when to engage others for additional input, and when to act
independently.
- Excellent written / verbal communication skills and executive
presence
- Advanced/Expert MS Office skills, especially Excel and
PowerPoint
- Extremely organized/excellent time management skills with
ability to manage and prioritize competing priorities.
- Proven ability to develop executive ready communications and
presentations that synthesize data and tell the story.
- Ability to develop comprehensive plans around key
organizational priorities and ensure all accountable parties
understand respective roles/responsibilities and are held
accountable.
- Organization, attention to detail and ability to handle
sensitive business information is absolutely critical.REQUIRED
QUALIFICATIONS
- 3+ years of Executive reporting and messaging
- 5+ years of project management
- Strong interpersonal, leadership, and communication (both
written and oral) skills
- Strong strategic and process thinking abilities; takes a broad
perspective and makes connections
- Critical thinker, high energy and intellectual curiosity
- Proactively looks for opportunities, solutions and process
improvements, manages projects, including contracting, milestones
and task management, resources, risks/dependencies
- Able to lead change and integrate work in a fast-paced, highly
matrixed environment, establish priorities and achieve
resultsDESIRED QUALIFICATIONS
- Prior experience handling multiple facets of an end-to-end
business: financial management, project management, governance,
operations and technology management, and executive routine
coordination.
- Strong analytical skills, with an investigative mindset and
ability to use data to enhance efficiency and develop reporting to
drive business insights.
- Strong partnership and relationship management skills; ability
to work and effectively communicate across functions and
organizational lines/levels.
- Excellent written and verbal communication skills,
collaboration and influencing skills.
- Prior experience managing multiple projects and adjusting to
changing deadlines.
- Strong presentation skills and the ability to present key
messages, effective recommendations, and information in a clear,
concise, insightful, and influential way.
- Self-starter, high energy, and detail oriented; ability to work
with minimal supervision.Shift:1st shift (United States of
America)Hours Per Week: 40Pay Transparency detailsUS - RI -
Providence - 1 Financial Plaza (RI1537)Pay and benefits
informationPay range$117,000.00 - $188,700.00 annualized salary,
offers to be determined based on experience, education and skill
set.Discretionary incentive eligibleThis role is eligible to
participate in the annual discretionary plan. Employees are
eligible for an annual discretionary award based on their overall
individual performance results and behaviors, the performance and
contributions of their line of business and/or group; and the
overall success of the Company.BenefitsThis role is currently
benefits eligible. We provide industry-leading benefits, access to
paid time off, resources and support to our employees so they can
make a genuine impact and contribute to the sustainable growth of
our business and the communities we serve.
Keywords: Disability Solutions, Providence , Business Support Manager II, Executive , Providence, Rhode Island
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