ProvidenceRecruiter
the smart solution for Providence jobs

Assistant Ticket Manager

Company: Providence College
Location: Providence
Posted on: June 13, 2018

Job Description:

Job Description
OVERVIEW:

Assist in the administration of day-to-day athletic ticket sales and operations, including oversight of the Alumni Hall ticket office. Work as part of the external relations team in achieving or exceeding departmental review and attendance goals. Responsible for compliance with all College and NCAA policies and procedures.

ESSENTIAL DUTIES:

1. Oversee the secondary ticket office located in Alumni Hall, assuring consistent service and operations. Assist in the training and management of two Graduate Assistants and six to eight student workers to ensure consistent daily operations and the highest level of customer service. Hire, train, and schedule student game day workers. Provide support to the front line customer service staff in resolving customer issues and escalating as necessary.

2. Serve as liaison for development and ticketing initiatives to ensure streamlined efforts between staff members. Collaborate with the Assistant Athletic Directors and the Sr. Associate Athletic Director to provide the highest level of service for season ticket holders and donors. Ensure ticket and marketing staff are fully knowledgeable about fundraising initiatives and that the development staff are up-to-date on ticket/marketing sales and policies.

3. Implement setup and operations for season, mini-plan, and single game ticket sales in assigned ticketed sports under the direction of the supervisor. Work with outbound sales team to determine the number of seats that need to be held for group sales and special packages, marketing to determine holds for kids clubs and other fan engagement initiatives, and campus partners to make seats available for special events. Approve design of season ticket materials and work with the ticket printing companies to ensure proper printing and timely delivery. Use available reports and the direction of the supervisor to stay on track towards meeting revenue and attendance goals.

4. Reconcile daily and monthly sales reports to ensure that deposits to the College general ledger are being made correctly. Maintain reports on credit card deposits, cash and check deposits, and other miscellaneous general ledger entries. Participate in PCI compliance audits with the College and ensure updated policies and procedures are adopted to maintain compliance.

5. Serve as game day and on-site manager for ticket operations and sales for women's basketball, as well as men's soccer and men's lacrosse. Assist with game day management of men's basketball and men's ice hockey. Coordinate with team operations personnel and the Associate AD for Compliance to ensure that all NCAA ticket-related policies are being communicated and enforced. Ensure proper staffing at all games.

6. Coordinate with host venue/teams where Providence is not the home team or home venue, including post-season tournaments and events, to manage and allocate ticket inventory based on department policy. Act as point-of-contact with visiting teams to ensure ticket needs are met and invoices are sent. Work with supervisor to manage inventory, communicate with department and campus groups to allocate available tickets and to ensure compliance with tournament or event specific protocols for ticket distribution.

Perform all other duties as may be required.

EDUCATIONAL AND EXPERIENCE REQUIREMENTS:

  • Bachelor's Degree from an accredited institution required
  • Two to three years' experience working in a college or professional athletic environment
  • Advanced proficiency with Microsoft Excel, PowerPoint, and Word or similar programs
  • Previous ticketing, sales, or fundraising experience preferred

    PHYSICAL REQUIREMENTS:

  • Sitting in a normal seated position for extended periods of time
  • Reaching by extending hand(s) or arm(s) in any direction
  • Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard
  • Communication skills using the spoken word
  • Ability to see within normal parameters
  • Ability to hear within normal range
  • Ability to move about

    Keywords: Providence College, Providence, Assistant Ticket Manager, Executive, Providence, Rhode Island

    Click here to apply!

    Didn't find what you're looking for? Search again!


    I'm looking for
    in category
    within


  • Other Executive Jobs


    Retail Account Manager
    Description: Salsify is looking for an experienced account or partner manager to build, manage, and expand major retail partnerships, including with Amazon, Walmart, Home Depot, and others globally. This role will (more...)
    Company: Salsify
    Location: Boston
    Posted on: 06/22/2018

    IT Applications Manager
    Description: Job DescriptionWe are a small company with a strong team spirit, a fun working environment, supportive leadership, and a drive to create processes and systems that give us the tools to excel.We are seeking (more...)
    Company: Energetiq Technology Inc.
    Location: Woburn
    Posted on: 06/22/2018

    Chief Financial & Operations Officer
    Description: Position Summary: COMPANY is currently seeking an experienced and dynamic Chief Finance Operations Officer CFOO to manage a suite of operational functions for an entrepreneurial organization. The (more...)
    Company: Nonprofit, Boston, MA or Redwood, CA
    Location: Boston
    Posted on: 06/22/2018


    Associate Director, Value & Evidence Strategy
    Description: The Associate Director of Value and Evidence Strategy VESt
    Company: Alnylam Pharmaceuticals
    Location: Cambridge
    Posted on: 06/22/2018

    Restaurant Assistant Manager
    Description: WHO WE AREPR Management Corp. knows there's only one way to become New England's best restaurant organization: a passion for being the very best. We're the region's leading franchisee of Panera Bread, (more...)
    Company: PR Management Corp. dba Panera Bread
    Location: Lexington
    Posted on: 06/22/2018

    Director of Strategic Sales, New England
    Description: Driving successful sales initiatives to capture home infusion market share with network hospital systems, multi-region care provider networks, regional payors, and large physician groups through C- level (more...)
    Company: Health Care / Hospitals / Clinics, Managed Care, B
    Location: Boston
    Posted on: 06/23/2018

    VP of Content & Creative
    Description: About Us br br Company is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs (more...)
    Company: Education, Boston, MA
    Location: Boston
    Posted on: 06/22/2018

    VP of Business Development
    Description: The company operates within the Health Care industry.--Deliver new business and maintain a healthy pipeline of potential clients in public sector health plan businessWork together with Regional Chief (more...)
    Company: Beacon Health Options
    Location: Boston
    Posted on: 06/22/2018

    Digital Marketing Manager
    Description: Digital Marketing Manager br br Applause ' the world leader in Crowdsourced application testing is looking to add a dynamic Digital Marketing expert to our growing marketing team. This person will (more...)
    Company: Applause
    Location: Framingham
    Posted on: 06/22/2018

    Senior Manager, Product Safety (Beauty) (m/f)
    Description: The company is a well-known beauty brand.Manage all aspects of the Product Safely process from review, approval, and compliance specific to--raw materials
    Company: 24 Seven
    Location: Cambridge
    Posted on: 06/22/2018

    Log In or Create An Account

    Username:
    Password:
     

    Forgot password?


    Find us on Facebook

    Find us on LinkedIn

    Get the latest Rhode Island jobs by following @recnetRI on Twitter!

    Providence RSS job feeds