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Senior Systems Services and Support Analyst - 2011869

Company: Fidelity Investments
Location: Smithfield, RI
Posted on: September 18, 2020

Job Description:

Provides application support by coordinating incidents, requests, problems, and changes on a variety of in-house built and vendor applications, and Saas solutions. Tests, maintains, and monitors computer programs and systems, including coordinating the installation of computer programs and systems. Troubleshoots program and system malfunctions to restore normal functioning.

Primary Responsibilities:

Defines and recommends process improvement initiatives.

Provides incident and problem management solutions, using SQL and scripting languages (Perl and Shell).

Participates in the development of tools used to facilitate operational procedures.

Completes technical service requests.

Drives incident management and resolutions and identifies root cause and coordination of fixes.

Responsible for the creation and documentation of disaster recovery procedures.

Creates contingency plans covering key areas of vulnerability within the system.

Coordinates and configures systems installation and infrastructure changes.

Responsible for the maintenance of system diagrams and operational procedures.

Develops tools to automate the collection and analysis of operational data.

Establishes project plans for projects of moderate scope.

Works on multiple projects concurrently.

Establishes on-time and on-budget project goals.

Maintains status of projects and monitors activities of team members.

Provides application support and assists in the identification, isolation, and escalation of problems of limited scope.

Participates in application functionality analysis by gathering data and presenting it for analysis.

Participates in the evaluation of design for existing systems to assess their reliability, performance, usage, maintainability, and cost of ownership.

Participates in the development of technical solutions of limited complexity to support delivery of service requests.

Performs functional analysis for small to moderate projects.

Participates in on-call rotations.

Education and Experience:

Bachelors degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Physics, or a closely related field and three (3) years of experience in the job offered or three (3) years of experience automating software deployments, using Jenkins and UDeploy.

Or, alternatively, Masters degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Physics, or a closely related field and one (1) year of experience in the job offered or one (1) year of experience automating software deployments, using Jenkins and UDeploy.

Skills and Knowledge:

Candidate must also possess:

Demonstrated expertise (DE) automating Jenkins builds, using UNIX Shell scripting, Autosys JIL, and scheduler; performing disaster recovery procedures using HPOO orchestration tools -- uDeploy, Jenkins, and Concourse; and automating procedures and processes that drive ROI gains and improve application and platform stability, using Jenkins and UDeploy.

DE providing production environment support, using on-premise (AWS and Azure) and legacy Cloud technologies; ensuring 100% uptime of production environments, using Sitescope, My monitoring, Datadog, Splunk, and Service Now tool; responding to monitoring alerts and user inquirers; and automating manual procedures using distributed applications -- Angular, Java Web Services, CI/CD, and Shell scripting -- in Linux and Windows environments.

DE coordinating level-2 production support, including batch cycle support -- incident and problem management -- to resolve critical issues within a 24x7 support and production environment, using Control-M and Autosys; and providing temporary or permanent resolutions -- reviewing and deploying production changes adhering to enterprise change management guidelines -- using SQL, Perl, and Shell scripts.

DE conducting data analysis -- writing complex SQL queries for data extraction and modeling from DB2, Oracle, and Sybase relational databases, using SQL Developer, Toad, or Rapid SQL; and reporting using Excel within an Oracle environment with data integration using Informatica.

For full job duties and to apply, please visit https://jobs.fidelity.com/ and search for job number: 2011869.

Keywords: Fidelity Investments, Providence , Senior Systems Services and Support Analyst - 2011869, Finance , Smithfield, RI, Rhode Island


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