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Overnight Triage RN - Eligible for $5,000 Sign on Bonus

Company: HopeHealth
Location: Providence
Posted on: October 19, 2020

Job Description:

HopeHealth is currently recruiting for a Triage Nurse for its affiliate HopeHealth Hospice & Palliative Care. The Triage Nurse will answer telephone calls from patients, families, staff beyond the normal business hours and refers and provide support or guidance to the caller. Calls may be resolved over the phone or the Triage Nurse may determine to schedule a Registered Nurse to visit the patient. This position schedule is 32 hours per week, working 11:30p to 8:00ain the office including every other weekend.

Duties / Responsibilities:

  • Acts as a communication liaison between care providers, professional staff, patients, referral sources, insurers and physicians; e.g., voice mail report, answering service reports. Maintains close communication with the Patient Care Manager (PCM) especially regarding unusual situations.
  • Establishes and maintains positive relationships with customers. Handles concerns/complaints in a timely manner with assistance and guidance from the Patient Care Manager.
  • Teaches and supports patients, families, and facility staff over the telephone.
  • Assists with symptom management insuring patients/families care is communicated and continued 24 hours/day, 7 days/week by utilizing off shift personnel to make visits and follow up calls as needed and under guidance of PCM.
  • Ensures patients and families have strong support after normal business hours through competent telephone response and assistance.
  • Responds to all patient calls offering visit from nurse, social worker, chaplain as appropriate. Prioritizes and schedules staff visits ensuring emergent visits take high priority. Teaches and supports patients and families and facility staff over the telephone.

    Education / Experience

    • RN required BSN preferred
    • 1-3 years Registered Nurse experience with hospice patients
    • Strong nursing assessment, clinical skills and communication skills


      • Competitive health benefits
      • Company matched retirement plan
      • Generous paid time off and holidays
      • Mileage reimbursement
      • Company provided life insurance

        HopeHealth is an Equal Opportunity Employer

Keywords: HopeHealth, Providence , Overnight Triage RN - Eligible for $5,000 Sign on Bonus, Healthcare , Providence, Rhode Island

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