Retail Sales & Service Representative

Company: Blue Cross Blue Shield of Rhode Island
Location: Providence
Posted on: January 15, 2020

Job Description:

Job Description Serve as an advocate for current and prospective members at retail locations. Clarify and resolve account-related questions for all lines of business. Provide an excellent customer experience by ensuring that all transactions and inquiries are addressed accurately and in a timely fashion. Sell various types of health insurance products on behalf of Blue Cross & Blue Shield of Rhode Island. Adhere to all Centers for Medicare & Medicaid Services (CMS) guidelines and company-driven compliance programs. -- ESSENTIAL JOB FUNCTIONS: Address and resolve customer questions pertaining to claims, plan eligibility and billing issues, premium payments, and account reinstatements. Consultatively interpret and explain plan benefits and policies to members and providers. Close sales by following up on leads, building customer relationships, and showcasing plan-specific benefits. Apply customer engagement philosophies and personality-based resolution techniques to all sales and service interactions. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Perform administrative tasks, such as maintaining records and handling policy renewals. -- QUALIFICATIONS: Minimum Education, Qualifications, and Experience: Associate's degree in Business, Marketing, or related field; or an equivalent combination of education and experience. Two to four years of experience in a customer service, insurance, retail, or sales-driven role. Preferred Education, Additional Qualifications, and Experience: Bachelor's degree. Valid Health Insurance Producer's License. Ability to proficiently speak Spanish a plus. Knowledge of health insurance a plus. Required Knowledge, Skills, and/or Abilities: Intermediate command of MS Office suite. Basic knowledge of retail, marketing, customer service, or sales operations. Successful track record of meeting sales goals/quotas. Exceptional interpersonal skills and emotional intelligence. Excellent oral and written communication skills. Ability and willingness to think critically, make decisions, and solve problems. Above-average computer proficiency with capacity to quickly learn new skills and programs. Experience working in a fast-paced environment. Skilled at researching data, identifying trends, and recommending appropriate actions. Ability to organize work efficiently to meet established time and quality standards. At Blue Cross & Blue Shield of Rhode Island (BCBSRI), diversity and inclusion are central to our core values and strengthen our ability to meet the challenges of today's healthcare industry. BCBSRI is an equal opportunity, affirmative action employer. We provide equal opportunities without regard to race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, sex, gender identity or expression, and any other personal attributes protected by federal, state, or local law. For more information about our commitment to diversity and inclusion, please see our Diversity Report at bcbsri.com/diversityreport . The law requires an employer to post notices describing the Federal laws prohibiting job discrimination based on race, color, sex, national origin, religion, age, equal pay, disability, veteran status, sexual orientation, and genetic information and gender identity or expression. Please visit http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf to view the "EEO is the Law" poster. BCBSRI is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a disability, you need a reasonable accommodation for any part of our application process, please contact us at (see application details) for assistance. During the application process, please allow a minimum of five business days before you contact our office to inquire about the status of your application. If you have any questions regarding your application or during the process, please contact Human Resources by phone at (see application details) or by email at (see application details) . Southern New England, Boston, MA, Hartford, CT, Health Data Analyst, RI Health Insurer, Healthcare, Wellness, Provider, Network, Rhode Island, RI, Insurance, Sales, Retail, Customer Service Representative, CSR, Rep

Keywords: Blue Cross Blue Shield of Rhode Island, Providence , Retail Sales & Service Representative, Hospitality & Tourism , Providence, Rhode Island