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Life Customer Service Supervisor

Company: Amica Insurance
Location: Lincoln
Posted on: November 19, 2021

Job Description:

Assistant Life Customer Service Supervisor
Life Customer Service Department
10 Amica Center Blvd
Lincoln, RI 02865
Want to provide customers with solutions for life?
The feeling is mutual.

This position is responsible for working with the management team to establish and assist in meeting objectives including all projects, quality assurance, and service operations of the Amica Life Customer Service Department.

Responsibilities:

Supervise, coach and motivate section staff members to meet service standards and develop Integrity Service and Coaching skills
Implement procedural changes to provide greater efficiency and service using new technology and business solutions to support workflow
Work with management to interview and train new employees and supervise existing employees
Test and implement software upgrades to all systems related to servicing policy changes
Audit daily work for quality control
Monitor telephone calls to determine additional training needs, coaching, and developing staff
Pursue insurance designations
May be called upon to handle other duties as required
Qualifications:

Bachelor's degree or equivalent experience

Strong leadership, interpersonal, and communication skills

Knowledge of computer functions and telecommunications

About Amica
Amica Mutual Insurance Company is America's oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.
Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.
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Keywords: Amica Insurance, Providence , Life Customer Service Supervisor, Hospitality & Tourism , Lincoln, Rhode Island

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