Key Leader - Wayland Square (open availability needed)

Company: myGwork
Location: Providence
Posted on: August 7, 2022

Job Description:

Who We Are:
lululemon is an innovative performance apparel company for yoga, running, training,
and other athletic pursuits. Setting the bar in technical fabrics and functional
design, we create transformational products and experiences that support people in
moving, growing, connecting, and being well. We owe our success to our innovative
product, emphasis on stores, commitment to our people, and the incredible
connections we make in every community we're in. As a company, we focus on creating
positive change to build a healthier, thriving future. In particular, that includes
creating an equitable, inclusive and growth-focused environment for our people.




Job Summary :




The Key Leader role is an essential part of the store leadership team,
impacting salesfloor team members and guest (i.e., customer) experience
every day. Key Leaders are responsible for leading by example and providing
support to Educators, facilitating an outstanding guest experience in the
store, and overseeing all operations of the retail floor. Key Leaders
leverage key performance indicators and metrics to prioritize
responsibilities while adapting to day-to-day business adjustments and
challenges.




Key Responsibilities of the Job
Leadership and People Management

• Support ongoing learning and development of team members by providing direct feedback,
  coaching, mentoring, and career path guidance, and addressing performance concerns.
  
• Provide team members recognition, gap assessment, and overall performance documentation
  to support and reinforce career and personal growth.
  
• Develop, maintain, and disseminate product and general company knowledge through
  appropriate communication channels.
  Guest (i.e., Customer) Experience
  • Provide salesfloor leadership to team members, including planning salesfloor coverage and
    making decisions to maintain efficiency and effectiveness of salesfloor operations.
    
  • Support team members (e.g., leading by example or coaching) with ensuring a great guest
    experience that values guests' time, including assessing guest needs, providing technical
    product educations, and supporting in-store transactions and omnichannel programs (e.g., buy
    online/pickup in store, phone sales, and ship from store options).
    
  • Interact with and assess guests' unique needs to provide customized, effective purchase
    and return solutions and support.
    
  • Provide technical product education by articulating the value and benefit of the product.
    
  • Resolve guest feedback and address guest concerns or escalations to make it "right" for
    guests.
    
  • Move dynamically on the floor to assess and fulfill the needs of the business, team, and
    guests.
    Working with Others
    • Contribute to a respectful and inclusive team environment by welcoming and celebrating
      differences to ensure a supportive and engaging experience for all team members and guests.
      
    • Establish supportive and productive relationships with all team members.
      
    • Collaborate with team members to ensure optimal guest experience and support store
      operations.
      Operations
      • Review business data and metrics to evaluate progress toward goals and determine if
        adjustments are warranted.
        
      • Open and close the store in accordance with the opening and closing checklists.
        
      • Manage product presentation tasks (e.g., put items back in place, restock or add depleted
        items to the floor from inventory, destock or relocate items) according to company standards.
        
      • Assign Educators cleaning tasks as needed throughout the shift to maintain the luxury
        environment of the store.
        
      • Ensure team uses in-store technology to support store operations and provide positive
        guest experiences.
        
      • Understand and adhere to people safety policies and procedures to maintain a safe work
        environment.
        
      • Perform work in accordance with applicable policies, procedures, and laws or regulations.
        Budget Responsibility
        • Not Applicable
          People Management
          • Team lead role indirectly responsible for subset of store employees on the floor or as
            delegated by Store Manager
            Key Skills & Core Values You Bring
            • Inclusion & Diversity: Creates/supports an inclusive environment that
              values/celebrates differences
              
            • Integrity/Honesty : Behaves in an honest, fair, and ethical manner
              
            • Guest Experience : Enjoys working and connecting with, understanding, and
              helping guests
              
            • Collaboration and Teamwork : Works productively with and supports others to
              achieve goals; seeks partnerships and diverse perspectives
              
            • Leadership: Is able and desires to lead, influence, and inspire others;
              motivates, empowers, develops, and directs people as they work
              
            • Candid Communication : Is willing to openly/constructively share concerns
              (i.e., straight talk)
              
            • Decision Making : Uses logic and reasoning to evaluate alternatives and
              make effective, timely decisions
              Job Requirements
              Eligibility
              • Must be legally authorized to work in the country in which the store is located
                
              • Must be 18 years of age or older
                
              • Must have proof of the Right to Work and evidence relating to associated local
                legislative requirements (EMEA only)
                
              • Must have the ability to travel to assigned store with own transportation methods
                Availability
                • Willing to work a flexible schedule including evenings, weekends, and holidays
                  Other Willingness Requirements
                  • Willing to work as part of a team and also complete work independently
                    
                  • Willing to move through a store for most of a shift to help guests and accomplish work
                    
                  • Willing to move boxes weighing up to 30 lbs (13.6 kg)
                    
                  • Willing to work in an environment with bright lights and loud music
                    Experience
                    • Work experience
                      Job Assets (i.e., nice to have; not required)
                      • Education: High school diploma, GED, or equivalent
                        
                      • Education: Bachelor's degree or equivalent
                        
                      • Experience: 1 year of retail/sales leadership experience (supervisor or people management
                        not necessary)
                        In keeping with our mission, please connect with us at accommodations@lululemon.com if you have
                        questions about how your unique abilities may translate to the requirements for this role, with
                        or without a reasonable accommodation. In your email, please include the position title, the
                        location of the position and the nature of your question or request.
                        
                        
                        
                        Beyond The Paycheck (Benefits & Perks)At lululemon, we care for and invest in the whole person - body, mind, spirit. Our total
                        rewards program is designed to support you in achieving your goals and focus on the things you
                        love. In addition to competitive base pay and a team-based bonus program, we also offer
                        extended health plans, paid time off, savings plans, generous employee discounts, fitness/yoga
                        classes, parenthood top up program and personal and professional development programs.
                        
                        
                        
                        Note: availability of these benefits and perks may be subject to your location & employment
                        type and may have certain eligibility requirements. The Company reserves the right to alter
                        these benefits and perks in whole or in part at any time without advance notice.
                        
                        This employer is a corporate member of
                        myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals,
                        students, inclusive employers & anyone who believes in workplace equality.
                        

Keywords: myGwork, Providence , Key Leader - Wayland Square (open availability needed), Hospitality & Tourism , Providence, Rhode Island