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Key Leader - Wayland Square (open availability needed)

Company: myGwork
Location: Providence
Posted on: August 7, 2022

Job Description:

Who We Are:
lululemon is an innovative performance apparel company for yoga, running, training,
and other athletic pursuits. Setting the bar in technical fabrics and functional
design, we create transformational products and experiences that support people in
moving, growing, connecting, and being well. We owe our success to our innovative
product, emphasis on stores, commitment to our people, and the incredible
connections we make in every community we're in. As a company, we focus on creating
positive change to build a healthier, thriving future. In particular, that includes
creating an equitable, inclusive and growth-focused environment for our people.

Job Summary :

The Key Leader role is an essential part of the store leadership team,
impacting salesfloor team members and guest (i.e., customer) experience
every day. Key Leaders are responsible for leading by example and providing
support to Educators, facilitating an outstanding guest experience in the
store, and overseeing all operations of the retail floor. Key Leaders
leverage key performance indicators and metrics to prioritize
responsibilities while adapting to day-to-day business adjustments and

Key Responsibilities of the Job
Leadership and People Management

  • Support ongoing learning and development of team members by providing direct feedback,
    coaching, mentoring, and career path guidance, and addressing performance concerns.
  • Provide team members recognition, gap assessment, and overall performance documentation
    to support and reinforce career and personal growth.
  • Develop, maintain, and disseminate product and general company knowledge through
    appropriate communication channels.
    Guest (i.e., Customer) Experience
    • Provide salesfloor leadership to team members, including planning salesfloor coverage and
      making decisions to maintain efficiency and effectiveness of salesfloor operations.
    • Support team members (e.g., leading by example or coaching) with ensuring a great guest
      experience that values guests' time, including assessing guest needs, providing technical
      product educations, and supporting in-store transactions and omnichannel programs (e.g., buy
      online/pickup in store, phone sales, and ship from store options).
    • Interact with and assess guests' unique needs to provide customized, effective purchase
      and return solutions and support.
    • Provide technical product education by articulating the value and benefit of the product.
    • Resolve guest feedback and address guest concerns or escalations to make it "right" for
    • Move dynamically on the floor to assess and fulfill the needs of the business, team, and
      Working with Others
      • Contribute to a respectful and inclusive team environment by welcoming and celebrating
        differences to ensure a supportive and engaging experience for all team members and guests.
      • Establish supportive and productive relationships with all team members.
      • Collaborate with team members to ensure optimal guest experience and support store
        • Review business data and metrics to evaluate progress toward goals and determine if
          adjustments are warranted.
        • Open and close the store in accordance with the opening and closing checklists.
        • Manage product presentation tasks (e.g., put items back in place, restock or add depleted
          items to the floor from inventory, destock or relocate items) according to company standards.
        • Assign Educators cleaning tasks as needed throughout the shift to maintain the luxury
          environment of the store.
        • Ensure team uses in-store technology to support store operations and provide positive
          guest experiences.
        • Understand and adhere to people safety policies and procedures to maintain a safe work
        • Perform work in accordance with applicable policies, procedures, and laws or regulations.
          Budget Responsibility
          • Not Applicable
            People Management
            • Team lead role indirectly responsible for subset of store employees on the floor or as
              delegated by Store Manager
              Key Skills & Core Values You Bring
              • Inclusion & Diversity: Creates/supports an inclusive environment that
                values/celebrates differences
              • Integrity/Honesty : Behaves in an honest, fair, and ethical manner
              • Guest Experience : Enjoys working and connecting with, understanding, and
                helping guests
              • Collaboration and Teamwork : Works productively with and supports others to
                achieve goals; seeks partnerships and diverse perspectives
              • Leadership: Is able and desires to lead, influence, and inspire others;
                motivates, empowers, develops, and directs people as they work
              • Candid Communication : Is willing to openly/constructively share concerns
                (i.e., straight talk)
              • Decision Making : Uses logic and reasoning to evaluate alternatives and
                make effective, timely decisions
                Job Requirements
                • Must be legally authorized to work in the country in which the store is located
                • Must be 18 years of age or older
                • Must have proof of the Right to Work and evidence relating to associated local
                  legislative requirements (EMEA only)
                • Must have the ability to travel to assigned store with own transportation methods
                  • Willing to work a flexible schedule including evenings, weekends, and holidays
                    Other Willingness Requirements
                    • Willing to work as part of a team and also complete work independently
                    • Willing to move through a store for most of a shift to help guests and accomplish work
                    • Willing to move boxes weighing up to 30 lbs (13.6 kg)
                    • Willing to work in an environment with bright lights and loud music
                      • Work experience
                        Job Assets (i.e., nice to have; not required)
                        • Education: High school diploma, GED, or equivalent
                        • Education: Bachelor's degree or equivalent
                        • Experience: 1 year of retail/sales leadership experience (supervisor or people management
                          not necessary)
                          In keeping with our mission, please connect with us at if you have
                          questions about how your unique abilities may translate to the requirements for this role, with
                          or without a reasonable accommodation. In your email, please include the position title, the
                          location of the position and the nature of your question or request.

                          Beyond The Paycheck (Benefits & Perks)At lululemon, we care for and invest in the whole person - body, mind, spirit. Our total
                          rewards program is designed to support you in achieving your goals and focus on the things you
                          love. In addition to competitive base pay and a team-based bonus program, we also offer
                          extended health plans, paid time off, savings plans, generous employee discounts, fitness/yoga
                          classes, parenthood top up program and personal and professional development programs.

                          Note: availability of these benefits and perks may be subject to your location & employment
                          type and may have certain eligibility requirements. The Company reserves the right to alter
                          these benefits and perks in whole or in part at any time without advance notice.

                          This employer is a corporate member of
                          myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals,
                          students, inclusive employers & anyone who believes in workplace equality.

Keywords: myGwork, Providence , Key Leader - Wayland Square (open availability needed), Hospitality & Tourism , Providence, Rhode Island

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