Business Strategy Director - Retail and Consumer Goods

Company: Salesforce.com, Inc
Location: Providence
Posted on: September 23, 2022

Job Description:

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer Success GroupJob DetailsIn this leadership role supporting the Retail and Consumer Goods sectors, you will lead passionate, high-performing, collaborative teams focused on delivering complex, transformative strategy engagements. Collaborating directly with CxO-level customers, you will craft innovative, experience-led strategies which clearly define the vision, program success metrics and an executable roadmap which achieves desired business outcomes. Working with our key customers, partners, and technical delivery leaders, you will drive scale, speed to value and a sustained landscape for future success.The ideal candidate will bring technology-enabled, large-scale Business Transformation experience and knowledge of industry trends, leveraging this credibility as a strategic advisor to our customers, partners, and internal Salesforce teams. Critical to the role is the ability to think strategically about business, product, and technical challenges as you drive customer efficiencies, cost savings, and quick innovation available on the Salesforce platform. You will possesses strong facilitation and synthesis skills, with the ability to align diverse stakeholders on a common path forward, ensuring Business and IT executives embrace joint ownership for results.We believe the best strategists are those who obsess over the creation of customer and business value. The ideal candidate will have a customer-centric and collaborative mentality, willing to go the extra mile for the customer, and will break down barriers in order to ensure customer success.Responsibilities:

• Help position and sell large-enterprise Salesforce Professional Services consulting engagements to customers, working cross-functionally within Salesforce to define the program scope, team, value narrative and pitch
• Conduct assessments and facilitate workshops to gain alignment with leaders on a future-state vision, including business objectives, capabilities, value drivers, success metrics and technology priorities
• Perform and distill customer, industry and end-user research to identify key stakeholder needs, customer expectations and experience-led business opportunities
• Identify enterprise business process/operations improvements to realize efficiencies and increase impact
• Craft innovative, forward-looking strategies which leverage the power of the Salesforce platform and transform complex, global companies to gain competitive advantage and growth in their markets
• Develop multi-year, strategic roadmaps for immediate delivery that prioritize investments and support business objectives
• Help business and IT leaders embrace new digital operating models, governance strategies and a customer- and user-centric mindset and approach to decision-making
• Uncover future Sales opportunities to drive incremental customer value
• Analyze opportunities and improvement data to articulate the strategic, operational and financial impact our platform and professional services delivered to the customer
• Develop strategic business cases to project the value of strategy, the case for change and the implications of change for the organization
• Foster solution/organizational adoption and strategy evolution to continue to deliver value with fast increment delivery cycles
• Contribute to the development of a Business Strategy competency within Salesforce Professional Services, share best practices, advise and collaborate with peersRequirements:
  • 15+ years consulting in enterprise-level technology transformation programs at Fortune 500 companies.
  • GTM support experience, including scoping, proposal development, RFP response, demos/presentations
  • Experience in Business Strategy, Product Management, Agile, Program Governance, Experience Design, Change Management and/or Value Realization
  • Knowledge of the concepts, practices, procedures, and deliverables associated with solution development, implementation and operational readiness in Retail/Consumer Goods industry
  • Knowledge of the key business value drivers and success metrics typical of large-enterprise companies with Retail/Consumer Goods perspective
  • Ability to analyze and synthesize complex information, working in situations where data may be absent or ambiguous and creative approaches are required
  • Strong executive presence and presentation / facilitation skills, comfortable collaborating with and presenting to C-suite executives, including poised, confident objection-handling abilities
  • Results-oriented, strategic thinker that enjoys helping customers "cross the chasm" from current state to future state
  • Creative, high-energy, entrepreneurial self-starter comfortable running initiatives and programs independently within a start up-paced technology company
  • Thrive working collaboratively and cross-functionally, particularly with Sales, Engagement Delivery Leaders, Solution and Technical Architects, Designers and External Partners
  • Industry experience in Retail and/or Consumer Goods and familiarity with business processes for example retail execution, trade promotion management, e-commerce is a plus
  • Salesforce product knowledge and solution design are desired, but not required
  • Occasional travel (expected average 50%), variable
  • Bachelor's degreeNote to applicants: Interested, but not sure if you have the exact qualifications for this role? We encourage you to apply and tell us how your qualifications would help you adapt to the role requirements successfully!For Colorado-based roles: Minimum annual salary of $147,500.00. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .Salesforce welcomes all.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

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