Customer Service Specialist

Company: Marasco & Nesselbush, LLP
Location: Providence
Posted on: November 23, 2022

Job Description:

Intake Specialist
Marasco & Nesselbush, a 67-person, Rhode Island law firm is seeking an Intake Specialist to join our growing Client Acquisition team. This excellent communicator will play a key role while amplifying our team-oriented culture as we strive to exceed our clients' expectations by providing extraordinary legal care. The Intake Specialist will work directly with the firm's intake and legal team to accomplish excellence within our growing firm.
What you'll be doing:

• Perform initial client telephone or in-person conferences
• Deliver and maintain exceptional client service to all internal and external clients
• Follow up on leads, by calling potential clients.
• Open new files for clients
• Other duties as assigned
  If you've got these skills, we'd love to hear from you
  • High school diploma, college degree preferred
  • Fluently bilingual in English and Spanish
  • Organized with strong attention to detail
  • Strong interpersonal, communication, and writing skills
  • Demonstrates a client-first approach
  • Ability to work independently and within a team
  • Proficiency in Microsoft Office Suite Applications -Why US? For more than 20 years, Marasco & Nesselbush has provided extraordinary legal care for clients who have suffered life-altering injuries. Hard work, honesty, intelligence, and integrity are the hallmarks of our law firm. At Marasco & Nesselbush, our unwavering commitment is to quality legal work, attention to detail, and extraordinary results. Our legal assistants and attorneys treat each client with dignity, respect, kindness, and compassion, while we work vigorously to advocate and favorably resolve our clients' cases. When we accept a case, we strive for nothing short of extraordinary results for each client. -Marasco & Nesselbush is proud to be an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Marasco & Nesselbush strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. -Marasco & Nesselbush complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. -

Keywords: Marasco & Nesselbush, LLP, Providence , Customer Service Specialist, Hospitality & Tourism , Providence, Rhode Island