SHIFT LEADER
Company: Dunkin'
Location: Lincoln
Posted on: March 12, 2023
|
|
Job Description:
Job title: shift leader
The Shift Leader is responsible for the profitability and overall
operation of the restaurant as a compliment to the manager in
charge and also in their absence. A majority of the time will be
spent leading the team to meet a high guest experience along with
training and coaching new and existing employees.
Guest First Culture
Embracing a guest first culture is not a strategy; it is the way we
should execute our business. Start by taking personal
responsibility to provide the best guest service in the industry.
Together, we can accomplish this by delivering what our guests
want: quality products; fast, friendly service; and a clean
restaurant. Quality products are prepared using the proper systems
and recipes the way the guest ordered it. Friendly service starts
with you - a warm greeting, a smile, and a thank you go a long way.
A clean restaurant provides the guest with the atmosphere they
want.
Let's make their day ... every guest, every day.
REsponsibilities include (but not limited to) the following
Operations Excellence for Guest Satisfaction
--- Holds the guest as their highest priority and role models
exceptional guest service
--- Acknowledges all guests with a friendly smile and is highly
responsive to needs and special requests
--- Empowers the team to satisfy guests and resolve problems
--- Communicates clearly with each guest in a friendly and
courteous way
--- Ensures all orders are completed and packaged accurately and
within Dunkin' Donuts speed of service standards
--- Monitors and adjusts the products in the back case according to
Dunkin' Donuts merchandising and product appearance standards
--- Consistently serves quality food and beverages to each
guest
--- Educates on the Guest Satisfaction Survey program and ensures
receipt are issued with each order
--- Ensures service with speed are met throughout each shift at
Drive Thru and Front Counter
--- Executes team service through effective deployment and
communication
--- Ensures the restaurant meets food safety, sanitation and
cleanliness standards during shift
--- Assists with equipment maintenance and calibration
--- Performs travel paths interacting with guests and taking
appropriate action as needed
--- Utilizes Red Book or similar tool to track required
documentation
--- Guards the safety and security of the crew members and guests
by proactively identifying and addressing opportunities
Team Environment
--- Supports a respectful team environment
--- Embraces learning and faces new challenges with enthusiasm
--- Supports the training of new crew members as requested by the
Restaurant Manager
--- Recognizes crew members for their efforts and contributions
during the shift
--- Provides consistent coaching that drives performance of the
team to achieve goals
--- Seeks feedback from others and responds positively to
coaching
Profitability
--- Drives sales through execution of product promotions including
sampling and ensuring crew can properly describe and prepare all
promotional products
--- Provides feedback, information and suggestions to Restaurant
Manager
--- Communicates shift goals and results to team
--- Ensures the shift is properly staffed and the team is properly
deployed to meet standards and goals
--- Manages cash over/short during shift through accurate counting
and cashier assignment
--- Manages food cost during shift through accurate tracking and
minimizing waste, following prep plans, and completing daily
inventory as assigned
--- Manages labor cost during shift through proper delegation,
balancing guest focus with task assignment
--- Reports all equipment and facility issues to Restaurant
Manager
--- Ensures processes and policies are followed on their shift
QUALIFICATIONS
--- Fluent in English
--- Restaurant, retail, or supervisory experience
--- Basic computer skills
--- At least 18 years of age (where applicable)
--- Basic writing skills
--- High School diploma, or equivalent
--- Basic math skill and financial acumen
--- Must have open availability to work all shifts
--- Transportation: to work, banking if needed, attend all meetings
and training as required
Competencies
Guest Focus
--- Understands and exceeds guest expectations, needs and
requirements
--- Develops and maintains guest relationships
--- Displays a sense of urgency with guests
--- Seeks ways to improve guest satisfaction; asks questions,
commits to follow-through
--- Resolves guest concerns by following Brand recommended guest
recovery process
Passion for Results
--- Sets and maintains high standards for self and others, acts as
a role model
--- Consistently meets or exceeds goals
--- Contributes to the overall team performance; understands how
his/her role relates to others
--- Sets, prioritizes and maintains focus on important
activities
--- Reads and interprets reports to establish goals and deliver
results
--- Seeks ideas and best practices from other individuals, teams,
and networks and applies this knowledge to achieve results
Problem Solving and Decision Making
--- Identifies and resolves issues and problems
--- Uses information at hand to make decisions and solve problems;
includes others when necessary
--- Identifies root cause of a problem and implements a solution to
prevent from recurring
--- Empowers others to make decisions and resolve issues
Interpersonal Relationships & Influence
--- Develops and maintains relationships with team, peers, cross
functional partners and supervisors
--- Operates with integrity; demonstrates honesty, treats others
with respect, keeps commitments
--- Encourages collaboration and teamwork
--- Leads others; negotiates and takes effective action
Conflict Management
--- Seeks to understand conflict through active listening
--- Recognizes conflicts as an opportunity to learn, improve and
grow personally and professionally
--- Resolves situations using facts involved, ensuring consistency
with policies and procedures
--- Escalates issues as appropriate
Business and Financial Acumen
--- Understands guest and competition; translates and applies own
expertise to address business opportunities
--- Approaches situations with an innovative mind and looks beyond
the obvious to deliver solutions and implement change
--- Has a working knowledge of profit and loss and other key
financial measurements in order to identify business trends, make
adjustments accordingly and set goals
--- Understands, analyzes and communicates the key
performance/profit levers and manages to these measures
WHAT WE OFFER
With 250+restaurants in our network you will have the opportunity
to grow internally and learn new skills
--- Health insurance
--- 401k per company policy
Keywords: Dunkin', Providence , SHIFT LEADER, Hospitality & Tourism , Lincoln, Rhode Island
Click
here to apply!
|