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Help Desk Analyst

Company: Harvard Partners, LLP
Location: Providence
Posted on: March 28, 2020

Job Description:

We are in search of a level 1 or 2 Help Desk Analyst to provide technical assistance to computer system users in a high volume environment. The individual in this role will be working in a small team, responsible for answering questions or resolving computer problems for clients in average of 300+ call volume per day. The core hours for this role are 8-5 pm but, candidates must have flexibility to work until 6pm during the week and on-weekends as needed. Required qualifications and skills At least 3+ years of Help Desk Support experience in a high volume environment A+ certification Outstanding customer service skills Strong verbal and written communication skills Knowledge of circuit boards, processors, electronic equipment and computer hardware and software. Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software.

Keywords: Harvard Partners, LLP, Providence , Help Desk Analyst, IT / Software / Systems , Providence, Rhode Island

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