ProvidenceRecruiter Since 2001
the smart solution for Providence jobs

Avaya Contact Center Engineer

Location: Providence
Posted on: February 25, 2021

Job Description:

Mastech is a growing company dedicated to innovation and teamwork. We are currently seeking a Avaya Contact Center Engineer for our client in the IT Services domain. We value our professionals, providing comprehensive benefits, exciting challenges, and the opportunity for growth. This is a Contract position and the client is looking for someone to start immediately.

Duration: 6 Months Contract

Location: Providence, RI/ Zip Code: 02903

Compensation: Market Rate

Role: Avaya Contact Center Engineer

Role Description: The Avaya Contact Center Engineer would need to have at least 5+ years of experience.


- Support and management of PBXs, AES servers, CMS systems, vectoring and Modular Messaging.

- This position must also perform Toll Free management and support.

- Coach, on a daily basis, Junior Call Center Analysts and Telecom Analysts ensuring complete and thorough coverage of all call center related issues and requests on an enterprise level.

- Work very closely with Contact Center Technology teams to ensure support and maintenance is synchronized between the groups.

- In addition, this person is responsible for building, documenting and testing voice related disaster plans for the Call Center environment.

- Respond to user trouble tickets related to call center within service levels.

- Assist business lines in determining the most effective use of call center routing; build new routing plans and support implementation of new related initiatives through IMACD process.

- Build, test and support of Call Center Disaster Recovery plans.

- Provide support to all IP phones, IP softphones and vpn phones.

- Manage installation and maintenance of Avaya ACD hardware and software.

- Coordination/monitoring of vendor maintenance requests and activities.

- Maintain user profiles for CMS Supervisor as well as provide training and support to CMS Supervisor users.

- Coach junior and standard Telecom analysts.

- Perform VAL manager backups of all announcements, record and export announcements when requested.

- Work with communications carriers and technicians to resolve carrier problems.

- Provide high level technical support for Analysts as needed.

- Daily health checks on all call center related systems; monthly backups to CMS and verification of scheduled archiving jobs.

- Fully document call routing, messaging and project plans.

Required Skills:

- 11+ Years plus in contact center telephony, with predominant focus on Avaya contact center technologies.

- In-depth familiarization with he following areas is required – Aura Communication Manager, AES, S87XX, CMS Supervisor, Modular Messaging.

- Knowledge of ICM where it relates to call routing and PBX / CMS connectivity, VOIP, Support of CLANs, Medpro boards.

Education: Bachelor's Degree

Experience: Minimum 5+ years

Relocation: No, this position will not cover relocation expenses

Travel: No

Local Preferred: Yes

Recruiter Name: Abhishek Malik

Recruiter Phone: 412-436-0333 (Ext: 2306)


Keywords: , Providence , Avaya Contact Center Engineer, IT / Software / Systems , Providence, Rhode Island

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other IT / Software / Systems Jobs

Sr Web Developer
Description: Sr. Web Developer 12 month contract Local to Providence Excellent communication skills and interpersonal skills Reliable senior
Company: The Computer Merchant, Ltd
Location: Providence
Posted on: 03/2/2021

Mgr Software Engineering
Description: This role will lead the Web UI Development for and Online Banking capability. This engineering leader is responsible for leading a team of WebUI software engineers, focused on modern (more...)
Company: Citizens
Location: Assonet
Posted on: 03/2/2021

iRobot Corporation: Software Engineer, Test
Description: Job DescriptionIntroduction Are you a builder Are you interested in robotics Do you love finding new and innovative solutions to complex problems Are you excited about quality If so, then this may (more...)
Company: iRobot Corporation
Location: Billerica
Posted on: 03/2/2021

Java/J2EE Microservices Developer
Description: Java/J2EE Microservices Developer - CSI-IT-108- Smithfield, RI We are looking for Java/J2EE Microservices Developer for our client in Smithfield, RI br br Job Title: Java/J2EE Microservices Developer (more...)
Company: Cynet Systems Inc
Location: Smithfield
Posted on: 03/2/2021

Billingual Mobile Associate
Description: Job Description Mobile Associate MA work as part
Company: T-Mobile Emerald 4
Location: North Attleboro
Posted on: 03/2/2021

12T Technical Engineer
Description: AGE REQUIREMENTS: Must be between the ages of 17 and 35 br br Technical Engineers pen the plans that lead construction crews to success. As a Technical Engineer in the Army National Guard, you will (more...)
Company: Army National Guard
Location: Warwick
Posted on: 03/2/2021

Mobile Expert
Description: The Mobile Expert ME enjoys a fast-paced and high
Company: Tcc T-Mobile Warwick
Location: Warwick
Posted on: 03/2/2021

EDI/ETL Developer
Description: Ref ID: 02130-0011713783Classification: Software DeveloperCompensation: 70000.00 to 80000.00 yearlyRobert Half Technology is promoting a client's EDI/ETL Developer opening. You might be a great fit (more...)
Company: Robert Half
Location: Rowley
Posted on: 03/2/2021

3rd Shift Tester/ Test Operator
Description: 3rd Shift Testers/ Test Operators in Leominster, MA. Temp to Hire opportunity. 10pm-6:30am/ 11pm-7:30am. 18.98 per hour.Ultimate Staffing has partnered up with a global semiconductor manufacturer, Infineon (more...)
Company: Ultimate
Location: Leominster
Posted on: 03/2/2021

PEDS - Scrum Master
Description: Job Title: Scrum MasterLocation : North Providence, RI - 02904 - Remote Due to CovidDuration: 6 Months to start with Possible extension Scrum Master Description: Optum Data Exchange is looking for (more...)
Company: Experis
Location: Providence
Posted on: 03/2/2021

Log In or Create An Account

Get the latest Rhode Island jobs by following @recnetRI on Twitter!

Providence RSS job feeds