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Senior Technical Program Manager - Enterprise CRM Solutions/D365, Salesforce etc.,

Company: TTEC
Location: Providence
Posted on: June 24, 2022

Job Description:

Avtex, a TTEC Digital company, is a remote first employer, giving you the flexibility to take this job wherever life goes. Our 'MyTime' benefit extends this human centered approach and allows unaccrued personal time off, so you can prioritize how to manage your days. Our values support a balance of work and life, insures continuous education, and incentivizes high performance.We coach our clients to insure their employees feel valued, happy and rested because delivering amazing customer experiences is ultimately an employee first process. -We strive to create an environment where employees thrive, fulfilled by their purpose, influence, and teammates.What You'll be Doing -As part of our Project Management Office Center of Excellence supporting our Consulting Services practices, you will provide Program and Project Management services for the design, deployment, and delivery support of our services and solutions in a client facing environment. -

  • Manage the overall delivery relationship with assigned program / project clients
  • Frequent and direct contact with senior level managers, directors and executives to provide technical expertise and project status
  • Lead overall implementation of large programs / projects, with team sizes varying from 3 to 50 people
  • Set up and drive program management functions including a communication plan, meetings, tracking, reporting, escalation processes, functional documentation, and other internal processes
  • Deliver weekly status reports, either developed directly or in concert with project managers working in the program, and providing program / project progress and issues to client stakeholders, delivery management and account team
  • Ensure client stakeholder alignment and drive overall program customer satisfaction.
  • Develop and deliver financial reporting dashboards providing project financial status to client stakeholders
  • Identify high-level risks, assumptions, and constraints. -Implement approved actions and workarounds to minimize the impact of risks on the project/program, including delivery of change management required to address approved actions.
  • Work with program / project staff to develop work plans and assign duties, responsibilities to ensure the specified program / project objectives are met -
  • Coach members of the project teams as needed to optimize the efficiency of the team.
  • Manage the program resource plan, project plan and schedule.
  • Perform and support project management duties related to resource utilization and revenue projection.
  • Assist in the continuous improvement to the established project management methodologies -What You Bring to the Role -
    • 15 years Project/Program Management experience within a consulting environment
    • 5-8 years strategic development experience with evidence of significant client impact; strong relationships, influence over direct and value creation
    • Experience delivering digital transformation projects.
    • Deep knowledge in Genesys Contact Center solutions or Microsoft solutions including D365 CE, Power Platform, Customer Insights
    • Experience leading a program with multiple projects and workstreams, including Waterfall, Agile/Scrum and Hybrid methodology run projects.
    • Experience leading multiple teams ranging in size from 3 to 50 people
    • Hands on experience producing functional and or technical design deliverables defined by formal structure methodology
    • PMP or other Project Management Certification strongly preferred
    • Ability to travel up to 30%What You Can Expect -The anticipated range for individuals expressing interest in this position is $140,000.00 - $180,000.00. -This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. -Who we are -In March of 2021, Avtex was acquired by TTEC and operates under TTEC Digital. The acquisition is aligned to TTEC's continued focus on fueling experience transformations with deep expertise in the most innovative and disruptive brands in the digital industry.TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. -Team Overview:For five years in a row our Microsoft practice has achieved the 'Inner Circle for Microsoft Business Applications' designation and we have been recognized as both the 'Partner of the year for Microsoft Dynamics 365 Marketing' and as a Partner of the year finalist for 'Intelligent Sales & Marketing'. In addition to our ongoing Gold Partner status, our competencies range from software development and deployment of Dynamics 365, to Power Platform, Azure and Microsoft 365.Our integrated team approach of experienced CX engineers, developers, data scientists, and solution architects, design, deploy and support complex and fully integrated digital solutions that are focused on creating an exceptional customer experience.Rarely do applicants meet all desired qualifications for a role, so if you feel you have the ability to succeed in the role above, please take a moment and share with us your qualifications.#LI-BB2#LI-Remote

Keywords: TTEC, Providence , Senior Technical Program Manager - Enterprise CRM Solutions/D365, Salesforce etc.,, IT / Software / Systems , Providence, Rhode Island

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