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IT Product Manager - Teleworker

Company: North State
Location: Providence
Posted on: August 3, 2022

Job Description:

SCHEDULE: IN-OFFICE, HYBRID OR REMOTE


Jump into the new world of health insurance:


At Blue Cross & Blue Shield of Rhode Island (BCBSRI), our business is healthcare. But our focus is on improving lives. Be part of a team that's large enough to make a difference but small enough to be innovative. Work in a rapidly changing field. Take a chance to be creative. Move outside the status quo. Shape new ideas with the power of a national brand behind you.


Join others who know diversity is strength:


We appreciate and celebrate everything that makes us unique: age, national origin, citizenship status, perspectives, experiences, physical or mental disability, military status, race, ethnicity, religion, gender, sexual orientation, gender identity and/or expression. Our diversity strengthens us as an organization and helps us better serve an increasingly diverse Rhode Island population.


Why this job matters:


You will help our call center agents be happier through integrating data and applications into their workflow. You will help prioritize a roadmap of capabilities across our 15 different call centers, totaling approximately 500 agents. You will also assist in identifying customer needs, desires, and value perceptions.


What you'll do:



Define product backlog including use cases, personas, member experiences and service levels to support business and IT goals.


Create a prioritized pipeline of new capabilities and coordinate with business, IT and external partners on implementation approach and timeframe.


Develop sound business proposals that include costs of the solution, target audience, expected return on investment. Effectively present ideas and approaches to various levels of management throughout the organization.


Partner with other business and IT groups to develop an omni-channel roadmap for self-service for our members. Grow adoption self-service solutions while creating high Net Promoter Scores.



What you need to succeed:



An equivalent combination of education and experience


3-5 years of experience in product management


Experience in contact center methodologies and practices



The extras:



Experience in the health insurance industry


Experience with Agile, Lean, Six Sigma methodologies



Location:


BCBSRI is headquartered in downtown Providence, conveniently located near the train station and bus terminal. We actively support associate well-being and work/life balance and offer the following schedules, based on role:



In-office: onsite 5 days per week


Hybrid: onsite 2-4 days per week


Remote: onsite 0-1 days per week. Permitted to reside in the following states, pending approval from the Human Resources Department.



Arizona, Connecticut, Florida, Georgia, Louisiana, Maine, Massachusetts, Nevada, New Hampshire, North Carolina, Pennsylvania, Rhode Island, South Carolina, Texas, Virginia




Other important information:

Blue Cross & Blue Shield of Rhode Island has a COVID-19 vaccination requirement for all associates. Offers of employment are contingent on being fully vaccinated for COVID-19 or through an approved accommodation request for either a medical or religious exemption. Requests for accommodations can be made to a representative in the human resources department upon receiving an offer.

Keywords: North State, Providence , IT Product Manager - Teleworker, IT / Software / Systems , Providence, Rhode Island

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