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System Administrator - Research Campus

Company: FM Global
Location: Bellingham
Posted on: September 22, 2022

Job Description:

More information about this job:


FM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles.


This position is on site and will be primarily based out of the FM Global Research Campus in West Glocester , RI as well as the Norwood Research Facility, in Norwood, MA, based on business needs .

FM Global Research Campus Conditions:

  • Candidate will be required to wear a hard hat, safety glasses, and safety shoes when in designated campus areas
  • Core working hours at the Research Campus are 7:00AM to 3:30PM The Research Campus System Administrator will assist Campus staff with the implementation, onboarding, and production supp ort of specialty business systems, core infrastructure, and data collection systems that enable research productivity. In addition to systems management and upkeep, the role has a solid focus on technical integration and project management activities.

    Part nering closely with core departments such as Information Services, Information Security, and Vendor Management they will ensure IT infrastructure and services meet company standards, reduce risk, and deliver business value. A main focus of the role is to e stablish proactive health, compliance monitoring, and governance process for critical services of the campus, tour-related systems, theater, and Research / Approvals labs.

    They will be responsible for working with third party vendors on design, upgrades, and support items holding them accountable to established SLA's. The role has a component of hands-on (hardware & software) break fix and operational support across a vast technical area such as server platforms, networking, data collection, endpoint, secu rity tools, scientific computing software and cloud services.

    Has a robust u nderstanding of current and future technology landscape and recommends appropriate technologies, tools, and techniques to be used in alignment with FM Global enterprise IS standards and processes.

    Leads and coordinates day-to-day and project activities fro m an IT perspective. Ensures efforts are completed within SLA and manages a backlog of items.

    This role requires some hands-on support and technical assistance to both business users and infrastructure teams as needed. Key areas are endpoint, server platf orms, networking, industrial control systems, security, specialty labs, scientific computing software, and application platforms. Provides audio/visual consultation and support for the campus.

    Keeps a strong documentation library that includes design, heal th measurements, support process and hardware / software lifecycle.

    Strong customer focus and collaboration skills with a proactive mentality that engages with local office / campus personnel and other IS support staff.

    Works with information services te ams and business units on opportunities that have been identified and prioritized as service improvement efforts.

    The incumbent uses local knowledge to help identify and enhance opportunities to improve business processes in the use of technology.

    Actively and effectively uses metrics to drive decision making and suggests new approaches to improve the service / remove risk.

    Demonstrates a high degree of professionalism while representing FM Global and Information Services to internal collaborators, custome rs, clients, and outside vendors.

    • 7+ years of solid experience in related IT infrastructure technology field
    • 3 to 5 years of enterprise system management, monitoring, and compliance
    • Demonstrates robust analytical and pro blem-solving skills across a broad range of technologies
    • Robust hardware and software troubleshooting skills and significant user support experience
      • Experience system management skills using automated deployment tools
      • Experience leading a team either as di rect staff or project activities
      • Exceptional planning, analytical, decision-making, organization, communication, and teamwork skills.
      • Experience in evaluating technologies and running effective technology proof of concepts Soft Skills
        • Excellent customer service and interpersonal skills.
        • Demonstrable ability to influence within and outside of team
        • Proven ability to resolve issues
        • Ability to create an atmosphere of trust and comfortable/efficient work environment
        • Ability to balance multiple conflic ting priorities and develop strategies
          • Excellent presentation skills to facilitate and/or deliver information
          • Well-developed and effective oral and written communication skills
          • Well respected by both business and IS peers, and consistently sought out as a desired team member!
          • Heavily relied upon by local management as both a partner and a subject matter expert Education

            4 Year College Degree/Bachelors; Information Security / Assurance, Computer Science, Information Technology, or a related field. Or equival ent work experience or technical training with a non-related degree

            We offer our employees a wide range of benefits including career long learning opportunities, tuition reimbursement, 401 (k), pension, flexible schedules, rich health and well-being progra ms, generous time off allowances, volunteer days and so much more!

            FM Global is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.

            Please note that all FM Global visitors, including external candi dates interviewing for open positions will be required to be vaccinated and should be prepared to provide proof of vaccination.

Keywords: FM Global, Providence , System Administrator - Research Campus, IT / Software / Systems , Bellingham, Rhode Island

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