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Field Service Tech I- Gaming (Lincoln, RI)

Company: IGT
Location: Lincoln
Posted on: January 23, 2023

Job Description:

Field Service Tech I- Gaming (Lincoln, RI)Location:Lincoln, RI, US, 02865Requisition ID: 11578IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com (https://c212.net/c/link/?t=0&l=en&o=3466342-1&h=1955860405&u=https%3A%2F%2Fwww.igt.com%2F&a=www.igt.com) .SummaryIGT is seeking a Gaming Field Services Technician in the area of Lincoln,Rhode Island. The Gaming Field Services Technician will support our casino services team and be part of our award-winning gaming products organization.IGT employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements):

  • Company vehicle to take home for work use only (Field Services only)
  • Medical benefits day one of being an IGT employee
  • 12 paid holidays plus 2 floating holidays per year
  • 3 weeks of paid vacation per year, prorated first year
  • 401K with employer match and 100% vested day one
  • Company paid parental leave, life insurance, short term disability and long-term disability
  • Gym membership reimbursement, free identity theft protection, and tuition reimbursementResponsibilities
    • Responsible for various install, troubleshooting, and repair of IGT gaming machines.
    • Support Technical teams to install, remove, convert, perform preventive maintenance, and prepare games, set options and repair games in a field environment.
    • Support various projects including new casino openings and expansions.
    • Successfully delegate to peer staff on various system projects.
    • Knowledge share with internal and external customers on new products.
    • Maintain accurate inventory of parts issued.
    • Document repair, preventive maintenance, machine prep, standard power analysis and pre-site work.
    • Follow documentation, policies and procedures and perform tasks with minimal supervision.
    • Reading and translating wiring diagrams.
    • Resolve technical problems and perform program upgrades, and download set up.
    • Testing programs with various verification devices.
    • Troubleshoot with input and output tests.
    • Set up game options and test various devices.
    • Test pay table, reel strip and bonus awards.
    • Install, repair and maintain data lines, fiber optics, and telephone lines.
    • Knowledge share with customers on basic game functionality.
    • Maintain a positive image of IGT with co-workers and IGTs customers.
    • In-depth user-level knowledge of SAP preferred.QualificationsEducation RequiredHigh School Diploma or equivalent required.Technical or I.T. related training or education is a plus.Experience Required2+ years of electronics, repair, field, or related industry experience.Skills RequiredMust be computer literate and have documented technical experience.Knowledge and understanding of AC/DC fundamentals.Knowledge of tools and experience using the tools is required.Ability, flexibility, and willingness to work varied shifts, overtime, and travel to client sites as needed.Must be able to lift 50 pounds and able to stand a full shift.Ability to follow policies, procedures, and safety guidelines.Must be able to adapt to various jurisdictions and interface with compliance officersKeys to Success Building collaborative relationships Decision making Drive results Foster innovation Personal energy Self-leadershipIGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.

Keywords: IGT, Providence , Field Service Tech I- Gaming (Lincoln, RI), IT / Software / Systems , Lincoln, Rhode Island

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