ProvidenceRecruiter Since 2001
the smart solution for Providence jobs

Help Desk Administrator

Location: Providence
Posted on: January 24, 2023

Job Description:

Helpdesk Administrator



Location: Providence, RI



Contract Duration: 6+ months



Responsibilities



Candidates will provide support for system service issues.


3+ years of technical experience, call center experience, clinical applications, equipment and/or procedural issues is preferred.


Primary contact for all critical incidents reported to the service desk and follows all processes defined for major incident mgt.


Researches, recreates and resolves problems that could not be resolved by level one support w/ customers, internal depts. and escalation groups.


Determines when to escalate to resolve outstanding issues, and determines best practices for problem resolution and partners w/ documentation specialist to ensure checklists are up-to-date.


Analyzes calls to identify trends and leads the resolution of high priority issues.



To Apply:


Please send your resume to mmarshall@jvtadvisors.com



Founded in 1997, JVT Advisors (www.jvtadvisors.com) has over 250 years of combined Technical and HR Recruiting experience.


We are top results oriented, highly respected and experienced professionals who pride ourselves in elevating the careers of talented people.


We are dedicated to matching the right candidates to the right companies.

Keywords: , Providence , Help Desk Administrator, IT / Software / Systems , Providence, Rhode Island

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Rhode Island jobs by following @recnetRI on Twitter!

Providence RSS job feeds