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Site Support Lead

Company: Softek Sources LLc
Location: Providence
Posted on: May 17, 2018

Job Description:

Duration 6 month Role: Site Support Lead Skills: Managing a mix of resources who are providing triage, process support, and issue clarification to State Workers. The group is acting like tier one support arm. So the manager skill set includes: Strong management of large numbers of resources to manage to operational kpi's Strong analysis skills to measure knowledge gaps and to manage gap closure processes Excellent coaching/advisory skills Experience in transition management preferred (meaning moving from us doing the work to guiding the state to the state doing the work) IE or complex technology application experience preferred Software development and M&O lifecycle knowledge required Release management knowledge required Strong written and verbal communication skills Excellent client service skills Shahil Gupta Technical Recruiter Softek Sources LLC (Direct) [EPABX]

Keywords: Softek Sources LLc, Providence, Site Support Lead, IT / Software / Systems, Providence, Rhode Island

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