Area General Manager
Company: First Student
Posted on: January 15, 2020
At First Student, our Area General Managers are a constant
reflection of our company’s commitment to safety and customer
service. The Area General Manager is responsible for overall
leadership and performance across an area of locations to include:
revenue growth, expense management, EBIT, employee culture,
customer partnerships, labor/contract negotiations and fleet
management. This AGM position will also manage over 14
locations, to include a team of approximately 1410 people and a
fleet of approximately 1170 buses throughout the Southwest
Connecticut Region. Area General Manager Responsibilities:
Provides leadership to the Location Managers and other employees in
order to achieve goals for safety, revenue, cost optimized
operations, maintenance and service. Represents First Student with
school administrators for contract negotiations and represents
First Student for all labor negotiations. P&L responsibility
for the entire region. Tracks and addresses trends in KPIs.
Leads and develops action plans with Location Manager
addressing location performance gaps. Tracks and addresses local
competitive threats to route share. Defines business terms in union
and non-union wage negotiations. Negotiates customer contract
terms. Drive Location Manager ownership of employee recruiting and
retention. Maintains school decision maker relationships by
establishing and growing trusted partnerships with school districts
and the community. Ensures locations apply safety practices.
Model and promote First Student’s commitment to Safety.
Negotiates school contracts with sustainable value and competitive
revenue per route. Maximizes contract revenue pricing and volumes.
Provides accurate forecasts of performance to First Student
management. Area General Manager Experience and Skills
Required: Bachelor’s degree in Business, Logistics, Supply Chain,
or related discipline; will consider commensurate work experience.
5+ years’ experience with proven leadership abilities and
transportation or logistic systems knowledge. 5+ years’
experience managing a P&L, ideally with customer service and
safety elements. In depth understanding of the KPI’s (safety,
financial, customers). Experience working with unionized employees
and negotiating labor contracts. Proficiency in Microsoft Office
Suite including Word, PowerPoint, and Excel is desired. Excellent
communications skills, both oral and written. Demonstrated ability
to build and continuously motivate highly effective teams. Strong
presentation skills with interpersonal savvy in dealing with
customers. Strong analytical and reasoning skills. Strong business
background in financial, strategic, and organizational analysis.
Compensation Competitive base salary and attractive annual bonus
incentive FirstGroup is an equal opportunity employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability or veteran status.
Keywords: First Student, Providence , Area General Manager, Other , Providence, Rhode Island
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