Area General Manager

Company: First Student
Location: Providence
Posted on: January 15, 2020

Job Description:

At First Student, our Area General Managers are a constant reflection of our company’s commitment to safety and customer service. The Area General Manager is responsible for overall leadership and performance across an area of locations to include:  revenue growth, expense management, EBIT, employee culture, customer partnerships, labor/contract negotiations and fleet management.  This AGM position will also manage over 14 locations, to include a team of approximately 1410 people and a fleet of approximately 1170 buses throughout the Southwest Connecticut Region. Area General Manager Responsibilities: Provides leadership to the Location Managers and other employees in order to achieve goals for safety, revenue, cost optimized operations, maintenance and service. Represents First Student with school administrators for contract negotiations and represents First Student for all labor negotiations. P&L responsibility for the entire region. Tracks and addresses trends in KPIs.  Leads and develops action plans with Location Manager addressing location performance gaps. Tracks and addresses local competitive threats to route share. Defines business terms in union and non-union wage negotiations.  Negotiates customer contract terms. Drive Location Manager ownership of employee recruiting and retention. Maintains school decision maker relationships by establishing and growing trusted partnerships with school districts and the community. Ensures locations apply safety practices.  Model and promote First Student’s commitment to Safety. Negotiates school contracts with sustainable value and competitive revenue per route. Maximizes contract revenue pricing and volumes. Provides accurate forecasts of performance to First Student management. Area General Manager Experience and Skills Required: Bachelor’s degree in Business, Logistics, Supply Chain, or related discipline; will consider commensurate work experience. 5+ years’ experience with proven leadership abilities and  transportation or logistic   systems knowledge. 5+ years’ experience managing a P&L, ideally with customer service and safety elements. In depth understanding of the KPI’s (safety, financial, customers). Experience working with unionized employees and negotiating labor contracts. Proficiency in Microsoft Office Suite including Word, PowerPoint, and Excel is desired. Excellent communications skills, both oral and written. Demonstrated ability to build and continuously motivate highly effective teams. Strong presentation skills with interpersonal savvy in dealing with customers. Strong analytical and reasoning skills. Strong business background in financial, strategic, and organizational analysis. Compensation Competitive base salary and attractive annual bonus incentive FirstGroup is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Keywords: First Student, Providence , Area General Manager, Other , Providence, Rhode Island