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Donor Workup Specialist

Company: Rhode Island Blood Center
Location: Providence
Posted on: March 26, 2020

Job Description:

In 1979, the Rhode Island Blood Center was established by the hospitals in Rhode Island as a private, not for profit agency to collect, test, and distribute blood products. Today, the Rhode Blood Center is a division of New York Blood Center and is among the nation's premium providers of blood products and services and an integral part of the Rhode Island community's health care system. As of December 2018, the Rhode Island Blood Center employs approximately 320 full- and part-time employees. Our employees are committed to the Blood Center's mission of providing a safe and adequate blood for patients within our community. We seek individuals who are caring and compassionate, who take pride in their work, and are looking for a rewarding experience. At the Rhode Island Blood Center, you not only have a job but also the opportunity to make a difference.ResponsibilitiesWith a focus on donor workup and donation processes, this position is primarily responsible for contacting, educating, consenting, determining eligibility and guiding donors through peripheral blood stem cell (PBSC) and marrow donations in accordance with the requirements of the National Marrow Donor Program (NMDP) and the Rhode Island Blood Center (RIBC). This position is responsible for meeting performance metrics, as well as developing, evaluating and adjusting procedures and processes necessary to achieve the above goals.--Donor Management--- Possess and keep current with knowledge of bone marrow and peripheral blood stem cell transplantation and donation processes.--- Act as the primary contact for donors at workup and throughout the donation process, guiding them through information session, physical examination, clearance, donation and donor recovery.--- Participate in determining donor suitability and eligibility through the administration of health history questionnaires and review of other relevant medical records including physical exam and blood work results. Facilitate donor clearance with RIBC Medical Director and collection/apheresis center staff.--- Manage blood sample and autologous blood collections, verifying prescriptions of blood stem cell and marrow requested by transplant centers, and facilitate timely collection of samples used to determine infectious disease markers and pregnancy.--- Serve as liaison between donors, NMDP Case Management, Transplant Center, Collection Center and Apheresis Center throughout donation process.--- Maintain flexible schedule. Donor information sessions, injection and follow up calls regularly occur on weekends and in the evening.--- Locate, contract and train visiting nurses to perform donor injections.--- Be present at donation whenever possible. Interact professionally and courteously with donor guests, Apheresis Center staff and couriers.--- Document all donation processes accurately, and submit and file forms concurrently upon completion. Maintain paper and electronic files in an organized manner and according to standard operating procedures (SOPs). Follow best practices as instructed by department leadership.--- Serve as primary backup for workup related tasks of Donor Management Supervisor.--- Provide backup support for Donor Contact Specialist, assisting donors at high resolution/confirmatory testing with education, completion of health histories, blood draw appointment scheduling, kit creation and consenting.--- Maintain strict confidentiality of all donor and patient information and activities. Post donation, facilitate donor/recipient communication, information exchange and survivorship information.--Quality Management--- Provide excellent customer service.--- Responsible for meeting NMDP QA requirements.--- Perform audits of donor records.--- Work with departmental leadership on changes to processes to improve quality outcomes.--- Participate in regulatory activities: QA, audits, inspections.--- Adhere to SOPs approved by RIBC and NMDP.--- Promote a quality assurance environment within the department..QualificationsAssociate's Degree in health-related field required. Familiarity with medical terminology necessary. Significant work experience may be considered in lieu of formal education.Must be able to lift up to 40 pounds.Proficiency at an intermediate level with Microsoft applications and database management software required.Individual must have excellent organizational ability, be attentive to details and adapt easily. Excellent customer service and professional telephone skills required. Professional appearance and positive, upbeat attitude necessary in dealing courteously and effectively with donors, internal and external medical professionals, fellow employees and the general public. Individual must be able to work a flexible schedule, including frequent fielding of donor related calls in the evenings and on weekends, and adjust schedule as required to complete job requirements. Possession of a valid driver's license and a major credit card, as well as use of one's personal car for transporting materials to local hospital and doctors' offices is required. Occasional overnight travel for training and annual national meeting is required.JOIN THE TEAM THAT GIVES THE GIFT OF LIFE!--RIBC is an equal--opportunity employer, proud to be an EEO/ADA Employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Keywords: Rhode Island Blood Center, Providence , Donor Workup Specialist, Other , Providence, Rhode Island

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